Ahmad Khalil Hassan Abdulla Haji
Dubai
Summary
An Emirati who is passionate to work in a growth-derived cooperation. I possess excellent technical skills and willing to learn and explore new options.
I can work well in a team as a member or a leader depending on the requirement of the job. As a leader, I can take quick and well-thought decisions when situations demand quick responses.
I excel in the field, specially, and in an administrative role as well. Having excellent communication skills makes me a good speaker in front of the public.
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation.
Works with clients to determine requirements and provide excellent service.
Results-driven airport services professional with strong focus on team collaboration and adaptability to changing needs. Proven track record in managing airport operations, ensuring regulatory compliance, and enhancing passenger experience. Skilled in conflict resolution, resource optimization, and effective communication. Reliable leader who consistently achieves operational excellence and fosters positive work environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Airport Services Manager
Emirates Airlines
04.2015 - Current
- Developed team communications and information for meetings.
- Built and maintained courteous and effective working relationships.
- Engaged with customers to better understand needs and deliver excellent service.
- Guided teams in product merchandising and inventory management.
- Supervise station operations and personnel.
- Managed yearly budget effectively.
- Managed recruitment for team enhancement.
- Utilized analytical skills for effective problem solving.
- Delivering.
- Providing Direction.
- Collaboration.
- Developing Talent.
- Engaging Others.
- Drive.
- Risk Assessment.
- Set objectives and consistently reached standard KPIs.
- Cultivated cooperative relationships with key stakeholders and aviation authorities.
Commenced career as airport service agent, advancing successfully.
Investigation Officer
Dubai Police
04.2012 - 11.2014
- Criminal Investigation department.
- Customer Service.
- Fraud and investigation.
- Security Clearance.
- Prepared detailed reports on investigation outcomes, providing insights and recommendations for future policing strategies.
- Participated in community outreach programmes, educating the public on safety measures and crime prevention tactics.
- Worked at Interpol and CID department.
- Managed sensitive information with discretion, upholding the highest standards of confidentiality and data protection.
- Engaged with community members to gather intelligence, fostering relationships that improved public trust in law enforcement.
- Collaborated with local law enforcement agencies to investigate crimes.
- Fostered a culture of integrity and ethical conduct within investigative teams, leading by example and mentoring junior investigators.
- Prepared detailed reports on investigation outcomes, presenting findings to senior management and law enforcement agencies when required.
Education
Diploma of Higher Education - American High School Business Management
Dubai International School
Dubai2010
Bachelor of Business Administration - Business Management
Dubai University
DubaiDiploma - Airport Operations & Management
OXFORD INTERNATIONAL COLLEGE - UK
01-2026
Diploma - Criminal Psychology
OXFORD INTERNATIONAL COLLEGE - UK
01-2026
Skills
- Negotiation techniques
- Team building
- Management
- Complaint handling and resolution
- Problem Solving
- Working under pressure
- Team Management
- Decision making
- Multitasking
- Organizational skill
- Time Management
- Leadership
- Creative
- Public speaking
- Customer focused
- Operational management
- Airline operations
- Budgeting and finance
- Airport security
- Ground handling
- Safety management
- Operations management
- Teamwork and collaboration
- Problem-solving abilities
- Time management
- Multitasking Abilities
- Excellent communication
- Team leadership
- Self motivation
- Decision-making
- Customer relations
- Team development
- Recruitment and hiring
- Documentation and reporting
- Managing operations and efficiency
- Staff management
- Employee coaching and mentoring
- Project planning
- Budget management
- Business planning
References
Available upon request.
Certification
- Soft Diplomacy award , UAE Ambassador in Pakistan (2024)
- Certificate of excellent Customer Service and VIP Handling from Syrian General Consul.
- Najm Appreciation Emirates Airline - (2021)
- Appreciation Dubai Airports – (2019)
- Najm appreciation Emirates Airline - (2019)
- Najm appreciation Emirates Airline - (2017)
- Appreciation letter for Excellent teamwork – Emirates Airline (2016)
- Criminal Investigation grade officers and individuals cycle – Dubai Police (2013)
- Certificate of Achievement — Etisalat Academy (2013)
- Obtained in Excellence in Customer Service
- Certificate of Excellence — International Business Training Association (2013)
- Obtained for excellence in Customer Service as a Business Professional
- Documentary officials constituent cycle patrols– Dubai Police ( 2012 )
- Foundation course grade officers – Dubai Police ( 2012 )
- Certificate of Participation — Dubai Financial Market (2009)
- Obtained for participation in Stock Game Competition.
Additional Information
- Nationality: Emirati
- Date of Birth: 14/01/1994
- Gender: Male
- Marital Status: Married
Languages
English
Advanced
C1
Arabic
Bilingual or Proficient (C2)
References
Available upon request.
Education
other,other
Hobbies and interests
- Problem Solving.
- Working with big organization.
- Involve team members to share details.
Timeline
Airport Services Manager
Emirates Airlines
04.2015 - Current
Investigation Officer
Dubai Police
04.2012 - 11.2014
Bachelor of Business Administration - Business Management
Dubai University
Diploma of Higher Education - American High School Business Management
Dubai International School
Diploma - Airport Operations & Management
OXFORD INTERNATIONAL COLLEGE - UK
Diploma - Criminal Psychology
OXFORD INTERNATIONAL COLLEGE - UK