Aahraf Salaheldin Hassan
Dubai
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Airport Services Manager
Flydubai
06.2013 - Current
- Managed employees schedules to coordinate staff hours with anticipated demand for daily operation and special events
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Airport Services Supervisor
Flydubai
01.2011 - 05.2013
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
Duty Manager
AHBA Air Handling
12.2007 - 12.2010
- Created positive work environment for employees and delivered exceptional customer service
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach
- Took care of customer problem escalated by other staff members
- Collaborated with upper management to improve productivity of operations
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues
- Coordinated employee schedules according to shift changes and availability.
Airport Services Agent
Fly Emirates
09.2006 - 11.2007
- Managed gate, ramp and cabin services for each flight
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Built and maintained productive relationships with employees
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Used airline computer system to create airline tickets and boarding passes.
Ramp Supervisor
Dnata Arabian
03.2005 - 08.2006
- Oversaw ramp agents by assessing performance, determining schedules and training on proper procedures
- Completed mathematical calculations and prepared load plans
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Worked with vendors and internal departments to smoothly accomplish all ramp objectives.
Ramp Service Agent
United Arabian Airlines
12.2003 - 01.2005
- Ensure safely operations for various types of equipment such as conveyor belts, push-back tractors and tugs.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Maintained clean, orderly work environment free of hazards.
- Transferred luggage from aircraft to collection areas.
- Loaded and unloaded luggage and freight and assisted crew and passengers with the bags.
Education
Weight And Balance License - Aviation Management And Operations
Qatar Airways Training
Doha - QatarBasic Training Aircraft Handling, Long Range - Aviation Management And Operations
Lufthansa Training And Education
Frankfort02.2009
Emirates Business World - Airport Operations - Aviation
Emirates Aviation College
Dubai09.2007
Education
Bahri Secondary School
KhartoumEconomics
Al Neelain University
KhartoumSkills
- Improvement Plans
- Delivery Schedules
- Vendor Contracts
- Strategy Development
- Complex Problem-Solving
- Organizational Systems
- Business Operations
- Time Management
- Corrective Actions
- Creative Solutions
Certification
Business Development.
Strategic Planning.
Managing Operations and Efficiency.
Budget Administration.
Verbal and Written Communication.
Hiring and Training.
Team Leadership.
Emergency Response.
LANGUAGES
English:C1
Advanced
Arabic:C2
Proficient
Additional Information
Holding Valid UAE Resident Visa.
Holding Valid Driving License issued from Sudan.
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Airport Services Manager
Flydubai
06.2013 - Current
Airport Services Supervisor
Flydubai
01.2011 - 05.2013
Duty Manager
AHBA Air Handling
12.2007 - 12.2010
Airport Services Agent
Fly Emirates
09.2006 - 11.2007
Ramp Supervisor
Dnata Arabian
03.2005 - 08.2006
Ramp Service Agent
United Arabian Airlines
12.2003 - 01.2005
Weight And Balance License - Aviation Management And Operations
Qatar Airways Training
Basic Training Aircraft Handling, Long Range - Aviation Management And Operations
Lufthansa Training And Education
Emirates Business World - Airport Operations - Aviation
Emirates Aviation College
Education
Bahri Secondary School
Economics
Al Neelain University
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