Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
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Ahmed ElGhazaly

Ahmed ElGhazaly

Cairo

Summary

Experienced Customer Support Engineer with a demonstrated history of working in the information technology and retail services industry. Skilled in ATM Industry , Mechatronics, Customer Service, Embedded Systems, Electric and Mechanical troubleshooting . Strong information technology professional with a Bsc of Mechatronics Engineering focused in Mechatronics, Robotics, and Automation Engineering from AIET.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Customer Support Engineer

NCR Corporation
02.2018 - Current
  • Working as a Senior customer support engineer located at Al Bheira and Kafr alsheihk Governorates covering several banks and outdoor locations for the following : -
  • Managing a wide geographic area with large number of ATMs - providing support for CIT and ATM supervisors (software and hardware)
  • Peripheral device configuration, support and maintenance including mobile device and desk phone configuration and support
  • Enhancing service quality and equipment reliability by improving workflows and optimizing maintenance processes
  • Experience in PC Hardware Maintenance and familiar operating systems WIN / LINUX

Mechanical Maintenance Engineer

Egyptian armed force
05.2015 - 10.2017

Education

Bsc. Of Mechatronics Engineering

Alexandria Higher Institute of Engineering
Alexandria
2014

Skills

  • Microsoft Excel
  • Eclipse
  • Time Management
  • Teamwork
  • KPI Implementation
  • Maintenance Management
  • Communication skills
  • Retail Banking
  • Self Learning
  • Presentations

Additional Information

  • Egypt WCS 2019 Recognition Award Sep 2019 _ NCR CORPORATION
  • Best Performance Award Sep 2017 _ EGY Armed Force

Certification

IBM Technical Support _ Coursera

IBM IT Fundamentals _ Coursera

Cyber Security _ Coursera

Embedded System Diploma_IMT School

MS Office _ AL Mentor

Timeline

Senior Customer Support Engineer

NCR Corporation
02.2018 - Current

Mechanical Maintenance Engineer

Egyptian armed force
05.2015 - 10.2017

Bsc. Of Mechatronics Engineering

Alexandria Higher Institute of Engineering

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Ahmed ElGhazaly