IT Skills
Ahmed Fathi
Duty Manager
Tecom,Dubai
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing Front Desk operation and increasing guest satisfaction.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Duty Manager / Night Manager
Fraser Suites Dubai
Dubai
09.2018 - Current
- Being responsible for overseeing , supporting general daily operations of Front Desk , including administration, facilities, security and customer service .
- Supervising and guiding new employees and responding quickly to questions to improve understanding of job responsibilities.
- Assisting in VIP’s arrival , departure and following up on VIP amenities .
- Resolving all guest complaints and concerns opting for complete guest satisfaction, while keeping business needs in mind
- Conducting daily pre-shift briefing, and conducting on job trainings
- Assisting in daily management of room inventory to achieve optimal levels of revenue goals and guest expectations
- Following up on high balance that exceeds to hotel’s credit limit
- Setting goals for department and supported employees in meeting expectations.
- Increasing efficiency and performance by monitoring team member productivity and providing feedback.
- Helping in check-in , checkout and being available to assist guests and answer their queries .
- Checking on E-Reg of arrivals and ensures all information should be filled on each registration card and , copied to guest profile on Opera
- Acting as Night Manager whenever assigned to night shift , with full knowledge of night audit process .
- Co-ordinating with all departments concerned in order to maintain Front Office functions properly.
Client Relation Executive
Fraser Suites Dubai
Dubai Media City, Dubai
11.2015 - 09.2018
Receptionist
City Seasons Suites
Deira City Center, Dubai
04.2014 - 11.2015
- As the first point of contact for the hotel’s guests, I was able to deliver remarkable experience to our guests that I was rewarded for, by being the most mentioned employee on social media within the hotel for the year of 2017 and the year of 2018
- Greeted, registered and checked in guests and assisted in room assignments
- Always provided the highest quality of service to the customer and maintained the hotel standard of service and hospitality
- Communicated with previous shift, organized shift and reviewed reservations and updated discrepancy report
- Followed up on departures and assisted in organizing the billing of guests and companies
Education
Diploma - General Education
Kafr-Elsheikh University
Egypt 01.2012 - 01.2013
Licentiate of Arts - History
Damanhur University
Egypt 01.2008 - 01.2012
Some College (No Degree) - Computer Science
IBIT Institute
Damanhur , Egypt 09.2008 - 12.2008
Skills
Front office operations
Managerial skills
Communication
Multitasking
IT Skills
Software
Opera PMS
Microsoft office 365
Timeline
Duty Manager / Night Manager
Fraser Suites Dubai
09.2018 - Current
Client Relation Executive
Fraser Suites Dubai
11.2015 - 09.2018
Receptionist
City Seasons Suites
04.2014 - 11.2015
Diploma - General Education
Kafr-Elsheikh University
01.2012 - 01.2013
Some College (No Degree) - Computer Science
IBIT Institute
09.2008 - 12.2008
Licentiate of Arts - History
Damanhur University
01.2008 - 01.2012