Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Ahmed Fathi

Duty Manager
Tecom,Dubai

Summary

Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing Front Desk operation and increasing guest satisfaction.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Duty Manager / Night Manager

Fraser Suites Dubai
Dubai
09.2018 - Current
  • Being responsible for overseeing , supporting general daily operations of Front Desk , including administration, facilities, security and customer service .
  • Supervising and guiding new employees and responding quickly to questions to improve understanding of job responsibilities.
  • Assisting in VIP’s arrival , departure and following up on VIP amenities .
  • Resolving all guest complaints and concerns opting for complete guest satisfaction, while keeping business needs in mind
  • Conducting daily pre-shift briefing, and conducting on job trainings
  • Assisting in daily management of room inventory to achieve optimal levels of revenue goals and guest expectations
  • Following up on high balance that exceeds to hotel’s credit limit
  • Setting goals for department and supported employees in meeting expectations.
  • Increasing efficiency and performance by monitoring team member productivity and providing feedback.
  • Helping in check-in , checkout and being available to assist guests and answer their queries .
  • Checking on E-Reg of arrivals and ensures all information should be filled on each registration card and , copied to guest profile on Opera
  • Acting as Night Manager whenever assigned to night shift , with full knowledge of night audit process .
  • Co-ordinating with all departments concerned in order to maintain Front Office functions properly.

Client Relation Executive

Fraser Suites Dubai
Dubai Media City, Dubai
11.2015 - 09.2018

Receptionist

City Seasons Suites
Deira City Center, Dubai
04.2014 - 11.2015
  • As the first point of contact for the hotel’s guests, I was able to deliver remarkable experience to our guests that I was rewarded for, by being the most mentioned employee on social media within the hotel for the year of 2017 and the year of 2018
  • Greeted, registered and checked in guests and assisted in room assignments
  • Always provided the highest quality of service to the customer and maintained the hotel standard of service and hospitality
  • Communicated with previous shift, organized shift and reviewed reservations and updated discrepancy report
  • Followed up on departures and assisted in organizing the billing of guests and companies

Education

Diploma - General Education

Kafr-Elsheikh University
Egypt
01.2012 - 01.2013

Licentiate of Arts - History

Damanhur University
Egypt
01.2008 - 01.2012

Some College (No Degree) - Computer Science

IBIT Institute
Damanhur , Egypt
09.2008 - 12.2008

Skills

    Front office operations

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Software

IT Skills

Opera PMS

Microsoft office 365

Timeline

Duty Manager / Night Manager

Fraser Suites Dubai
09.2018 - Current

Client Relation Executive

Fraser Suites Dubai
11.2015 - 09.2018

Receptionist

City Seasons Suites
04.2014 - 11.2015

Diploma - General Education

Kafr-Elsheikh University
01.2012 - 01.2013

Some College (No Degree) - Computer Science

IBIT Institute
09.2008 - 12.2008

Licentiate of Arts - History

Damanhur University
01.2008 - 01.2012
Ahmed FathiDuty Manager