Ahmed Fattouh
Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Real Estate Broker
Driven Properties
2022.08 - Current
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Increased property sales by developing and implementing innovative marketing strategies for residential and commercial properties.
Real Estate Broker
Peace Homes
2021.06 - 2022.07
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
American Call Center
Cxeed
2020.11 - 2021.11
- Professional
- Target-driven Salesman with allot years of successfully growingcompany profits in [Industry]
- Utilizing developed expertise andpersuasive sales techniques to maintain customer loyalty and spending
- Customer-focused Salesman with a proven record of hitting targetsthrough expert techniques
- Growing and maintaining customer loyaltythrough exceptional service and astute management.
Customer service
Etisalat
2018.03 - 2019.03
- Handled customers in fast-paced setting in coordination with solid team of customer service associates.
Education
Bachelor of Applied Science in Information Technology - Computer And Information Sciences
Algezira Academy
Cairo06.2012
Skills
- Customer service skills
- Customer service specialist
- Customer service experience
- Excellent customer service
- Customer service understanding
- Customer service standards
- Financing Requirements
- Property Showing
- Market Monitoring
- Home Tours
- Social Media Marketing
- Agent and Seller Communications
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Timeline
Real Estate Broker
Driven Properties
2022.08 - Current
Real Estate Broker
Peace Homes
2021.06 - 2022.07
American Call Center
Cxeed
2020.11 - 2021.11
Customer service
Etisalat
2018.03 - 2019.03
Bachelor of Applied Science in Information Technology - Computer And Information Sciences
Algezira Academy
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