Ahmed Abdulrahman
Dubai,uae
Summary
Dedicated Team Leader promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising talented teams. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of professional experience
Work History
Team Leader
LEGOLAND Dubai
Dubai, UAE
12.2017 - Current
- Lead team members to consistently exceed monthly KPIs from [Type] to [Type] by [Number]%.
- Set KPIs for direct reports from [Type] to [Type], consistently monitoring performance to drive results.
- Proactively contributed to business strategy and structure by identifying areas for improvement in processes and resource allocation.
- Mentored team members in tried and true guest service methods, providing feedback to encourage highest sales potential.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Closely monitored stock levels, effectively managing inventories and logistics to maximize sales potential.
Warehouse Supervisor
Dubai Parks And Resort
Dubai, UAE
09.2016 - 12.2017
- Conducted research to address shipping errors and packaging mistakes.
- Ensured all warehouse personnel were properly trained and certified on equipment, including forklifts and pallet movers.
- Handled employee conflicts in the most efficient manner and while following all company procedures.
- Monitored £[Amount] freight budget per year.
- Handled day-to-day shipping and receiving, typically overseeing more than [Number] packages per day.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
Outlet Manager
Mandilicious LLC
Dubai, UAE
10.2015 - 09.2016
- Managed staff schedules and budgets for continued productive and profitable company running.
- Closely monitored sales throughout each shift, providing guidance to staff members to improve sales performance as needed.
- Performed thorough inventory inspections and stocktake duties on [Timeframe] basis, ensuring records of stock levels were consistently accurate in [Software].
- Led a [Type] team to deliver consistently excellent sales-floor service, continually meeting customer needs for first-class [Type] experiences.
- Ensured company [Type] policies were consistently communicated and adhered to for continued [Type] compliance.
Logistics Supervisor
Mandilicious LLC
DUBAI, UAE
02.2015 - 10.2015
- Facilitated smooth warehouse operations, verifying receipts, issues and storage changes were accurately recorded in SAP.
- Resolved inventory discrepancies [Number]% right-first-time.
- Offered motivational leadership to ensure high-performing logistics teams, consistently hitting [Type] targets.
- Communicated transport plan effectively, efficiently and consistently to internal and external stakeholders, providing support and guidance for all queries and escalations.
- Implemented processes to ensure goods were checked stored and dispatched correctly to minimise error.
Education
A-Levels - Art and Design
Namachanja High School
Kenya01.2010
Skills
- Employee retention strategies
- Team supervision
- Key Performance Indicator (KPI) management
- Customer relationship management
Languages
Swahili, English, Arabic
Native language
Spanish
Beginner
A1
Timeline
Team Leader
LEGOLAND Dubai
12.2017 - Current
Warehouse Supervisor
Dubai Parks And Resort
09.2016 - 12.2017
Outlet Manager
Mandilicious LLC
10.2015 - 09.2016
Logistics Supervisor
Mandilicious LLC
02.2015 - 10.2015
A-Levels - Art and Design
Namachanja High School
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