AHMED MAHMOUD
waiter
Dubai
Summary
Passionate and dedicated hospitality professional with strong expertise in wine and beverage service. Fluent in multiple languages, with excellent interpersonal skills, proven ability to deliver outstanding guest experiences, and strong sales and teamwork abilities. Quick learner with high focus and adaptability, eager to contribute to a dynamic team and continuously grow professionally.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Waiter
Amazonico Dubai Difc
10.2022 - 09.2025
- Delivered professional service by welcoming guests and serving food & beverages.
- Recorded transactions and managed orders using Micros and Okura POS systems.
- Assisted guests with wine and alcoholic beverage recommendations.
- Coordinated with the kitchen regarding menu availability and wait times.
- Ensured guest satisfaction by checking on each course and providing excellent service.
Restaurant captain
Stella Di Maria Beach Hotel and Spa
01.2014 - 01.2019
- Served food courses and beverages to guests in a professional and timely manner.
- Accurately recorded transactions and orders using Point of Sales (POS) systems.
- Coordinated with the kitchen regarding menu questions, wait times, and product availability.
- Checked with guests throughout service to ensure satisfaction with meals and beverages.
Lifeguard
Coral beach Rotana Resort
01.2011 - 01.2014
- Responsible for all guests in the sea or swimming pool.
- Responsible for opening and closing the beach tightly and protecting people and saving them from drowning and responding to emergencies.
- First aid for drowning cases performing first aid taking out the wounded or drowning from the water and giving them two breaths.
- Overseeing activities at an aquatic facility.
Education
Fine Metals Department
Skills
Customer Service Excellence
Sales & Upselling Techniques
Wine & Alcoholic Beverage Knowledge
Micros & POS Systems
Teamwork & Collaboration
Problem-Solving & Adaptability
Working Efficiently Under Pressure
Communication & Interpersonal Skills
References
Jason, senior restaurant manager, jasonm@amazonico.ae, +971 58 955 8337, Amazonico
Timeline
Waiter - Amazonico Dubai Difc
10.2022 - 09.2025
Restaurant captain - Stella Di Maria Beach Hotel and Spa
01.2014 - 01.2019
Lifeguard - Coral beach Rotana Resort
01.2011 - 01.2014
Alexandria Industrial School - , Fine Metals Department