Ahmed Mustafa
Dubai
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
Work History
Customer Service Agent
We One & Abu Dhabi Airports
2023.08 - Current
- Consistently went extra mile to achieve customer satisfaction
- Build rapport with customers through courteous and professional communication.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Communicated with clients regarding account services, statements, and balances.
Medical Representative
Covalent Vet
2022.01 - 2023.07
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Used excellent negotiation and persuasion techniques to obtain best prices for medical products
- Attended medical product conventions to remain updated on medical industry trends and developments
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Assessed client needs and made targeted product recommendations to build trust and increase revenue
- Maintained in-depth knowledge of competitor products, price changes and market developments to forecast business demands.
Debt Collection Officer
Al-Ahli Moumken
2021.01 - 2022.01
- Processed payments over phone and set up recurring drafts
- Collected on aging and past due accounts, coordinating sustainable payment arrangements to encourage remittance
- Uploaded data in accordance with company policies, data security protocols and local legislation
- Confirmed payment arrangements and finalised customer payment dates and contact information
- Reviewed accounts to determine payment plan compliance
- Contacted customers and discussed unresolved issues and past-due payments to update customer accounts
- Scheduled late payments based on debtors' financial situation and company policy.
Customer Service Agent & Lost Property Officer
Dubai Airport
2014.11 - 2020.06
- Consistently went extra mile to achieve customer satisfaction
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests
- Attended to passengers needs such as airline offices, missed flights, Answering telephone calls, calling the attention of team leader, Duty officer, Duty manager
- Received inquiries from and/or contacts the airlines offices to resolve a variety of the problems
- Accessed the Dubai airport systems to obtain and extract order information and provide best customer service.
Reservation Agent
Senido Hotel
2011.10 - 2014.05
- Made reservations for customers, such as transport and activities, based on their requirements and allowances
- Provided excellent customer service by going the extra mile to solve reservation issues and complaints
- Proficiently handled bookings administration through online booking platforms
- Demonstrated outstanding venue knowledge to improve quality of customer interactions and booking efficiency
- Upsold a variety of additional items or special packages, such as tour tickets, travel insurance or upgraded accommodations
- Helped plan travel itineraries for clients based on availability and client needs.
Operation Order Taker
Ibretol Aqua Marine Hotel
2009.03 - 2010.03
Education
Bachelor Degree Social Work -
Banha University
07.2008
Skills
- Professional decision-making
- KPI setting and management
- Leadership skills
- Microsoft Office
- Correspondence composition
- Information Verification
- Case Management
- Creativity
- Conflict resolution
Languages
English
Timeline
Customer Service Agent
We One & Abu Dhabi Airports
2023.08 - Current
Medical Representative
Covalent Vet
2022.01 - 2023.07
Debt Collection Officer
Al-Ahli Moumken
2021.01 - 2022.01
Customer Service Agent & Lost Property Officer
Dubai Airport
2014.11 - 2020.06
Reservation Agent
Senido Hotel
2011.10 - 2014.05
Operation Order Taker
Ibretol Aqua Marine Hotel
2009.03 - 2010.03
Bachelor Degree Social Work -
Banha University