Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
References
Hobbies
Generic
Ahmed Ali Hashmi

Ahmed Ali Hashmi

Dubai,UAE

Summary

Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.

Overview

17
17
years of professional experience
1
1
Certificate
3
3
years of post-secondary education

Work history

IT Support Engineer

Nextus Technologies Pvt. Ltd.
Islamabad
04.2020 - 06.2024
  • Management of Microsoft System Center Configuration Manager and Microsoft Endpoint Configuration Manager with over 16 countries branch servers and caching
  • OS deployment, Application creation and deployment through SCCM for over 700,000 clients worldwide
  • Installed multiple platform workstations, such as Linux, Windows, macOS, and Ubuntu, to test hardware and software compatibility.
  • Installed new software for users and monitored version and patch update requirements.
  • Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
  • Troubleshot network issues and provided rapid solutions to limit downtime.
  • Supported various operating systems and server technologies.
  • Delivered reliable, high quality technical support to average of 50 users daily.

Network Administrator

Askari Securities Limited
Islamabad
05.2012 - 03.2020
  • Management of network of Company including (Servers, Routers, Switches, Firewall, leased lines & internet connections on a daily basis, including servers monitoring, ensuring servers are properly functioning on a regular basis.
  • Managing Corporate Anti- Virus Solution for whole Network
  • Evaluated network performance to minimize downtime and address issues.
  • Worked with systems users to determine areas in need of improvement and gather requirements for updates.
  • Controlled access to computer network, setting up accounts and access levels.
  • Reduced data loss with improved back-up and restoration processes.
  • Deployed and managed complex networks across broadband, Wi-Fi, LANs and VPNs.
  • Monitored file servers and databases, improving network performance.
  • Completed AWS and data security training to build knowledge on computer technology, infrastructure and network security trends.

IT Administrator

Moobila Corporation
Lahore
09.2010 - 03.2012
  • Managed Windows Server 2003 & 2008 Domain Controller, DHCP, DNS & Print Servers
  • Managed Proxy servers, SVN servers and web servers
  • Tested installations and updates on test servers before deployment to live environments.
  • Designed and implemented scalable, efficient IT infrastructure in collaboration with cross-functional teams.
  • Showcased strong analytical and problem-solving skills, addressing complex technical issues efficiently.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies to quickly resolve issues.
  • Followed recommended update schedule for applications to keep software secure and functional.

IT support Assistant

Radicom Solutions
Islamabad
12.2007 - 08.2010
  • Implemented Domain servers, web servers, NIS server, Squid server, NFS, FTP, SAMBA, DNS, DHCP, MAIL Servers.
  • Investigated and diagnosed customer's technical and product queries.
  • Scanned systems, diagnosing and correcting equipment failures and performance issues.
  • Answered user questions about hardware and software operation to help resolve problems.
  • Maintained internet and intranet websites to maximise reliability and usability.
  • Followed technical documentation for accurate installation, maintenance and repair work.
  • Drove short-term troubleshooting and long-term improvement efforts across multiple platforms.
  • Asked customer targeted diagnostic questions for speedy root cause analysis.
  • Raid Level 0- 6 implementation

Education

M.Sc IT (Master of Science in Information Technology) - Computer Science

University of The Punjab
04.2012 - 11.2014

Skills

  • Windows Server Administration
  • Linux Servers Administration
  • Cloud native architectures
  • Service desk management
  • Network troubleshooting
  • Microsoft Endpoint Configuration Manager
  • Microsoft Office 360
  • Active Directory
  • First-line IT support
  • Patch management
  • Business administration
  • Vmware
  • Remote access technology
  • Desktop support

Certification

  • AWS Certified SysOps Administrator
  • AWS Certified Developer Associate
  • AWS Certified Solutions Architect
  • AWS Certified Cloud Practitioner
  • MCP (Microsoft Certified Professional on windows server 2003)
  • MCSE (Microsoft Certified System Engineer on windows server 2003)
  • MCITP (Microsoft Certified IT Professional)
  • CCNA (Cisco Certified Network Associate)
  • RHCE (Redhat Certified Engineer Training)

Languages

Fluent in written and spoken English
Urdu is native language
Arabic reading and basic speaking
German reading and basic speaking

Timeline

IT Support Engineer

Nextus Technologies Pvt. Ltd.
04.2020 - 06.2024

Network Administrator

Askari Securities Limited
05.2012 - 03.2020

M.Sc IT (Master of Science in Information Technology) - Computer Science

University of The Punjab
04.2012 - 11.2014

IT Administrator

Moobila Corporation
09.2010 - 03.2012

IT support Assistant

Radicom Solutions
12.2007 - 08.2010

References

References available upon request.

Hobbies

  • Network Security
  • Core Servers
  • Multiple OS Environment

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Ahmed Ali Hashmi