Aigerim Maratova
Dubai
Summary
Energetic Head Hostess with over 4 years experience in providing world class customer service to guests in upscale and privately owned restaurants. Hardworking and passionate Head Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
5
5
years of professional experience
Work History
Head hostess
Sunset Hospitality Sushisamba restaurant
02.2022 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Guest Relations Executive
Burj Al Arab
08.2021 - 02.2022
- Greet incoming and departing Guests warmly with genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name.
- Make booking of reservation in Jumeirah group restaurants.
- Have nice grooming and keep great smile.
- Regulated appropriate staffing levels to meet business and customer requirements.
Hostess
Nammos Dubai
12.2020 - 02.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Brief team regarding main points; VIPs and group booking, regular and allergies.
- Have nice grooming and keep great smile.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
Hostess
Caesars Bluewater's Dubai
10.2018 - 12.2020
- Make booking of reservations, share with colleague's special celebrations, extra care VIP guests, writing reports, responsible for all, speed and quality standards give them.
- Good first expression, treat customer's issues fast.
- Have nice grooming and keep great smile.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Finance And Credit - Finance
Bishkek Humanitarian University
Bishkek06.2014
High School Diploma -
Bishkek Financial And Economic College
Bishkek, Kyrgyzstan09.2005
Skills
- Team work
- Responsible
- Time management
- Good organization skills
- Hard worker
- Loyal
- Flexible
- Management skills
- 7rooms system
- Communication skills
- Guest Satisfaction
- Performance Improvement
- Restaurant Operation
- Sales and Marketing
- Train Staff
- Conflict and Complaint Resolution
Languages
Russian
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Head hostess
Sunset Hospitality Sushisamba restaurant
02.2022 - Current
Guest Relations Executive
Burj Al Arab
08.2021 - 02.2022
Hostess
Nammos Dubai
12.2020 - 02.2021
Hostess
Caesars Bluewater's Dubai
10.2018 - 12.2020
Finance And Credit - Finance
Bishkek Humanitarian University
High School Diploma -
Bishkek Financial And Economic College
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