Travel, discovering new places and reading Also participate in various marathons and take courses in a personal development
Aiken Smailova
Hostess, Guest Relation
Ras-Al-Khaimah
Summary
My career goal is to take a position that will allow me to develop my skills as a Guest relation, hostess in a respected and leading country in the world.
5+ experience in large restaurants in a capital of Kazakhstan and pre-opening of all-day-dining restaurant in a 5 star hotel Intercontinental in Ras-Al-Khaimah,UAE.
A highly motivated person who is always ready to gain new experience and learn new processes in order develop as a professional . Everytime open for learn new knowledge for my career growing
Overview
3
3
years of professional experience
1
1
Language
Work History
Hosstess
Intercontinental Ras-Al-Khaimah Mina Al Arab resort and spa
Ras-Al-Khaimah
11.2021 - Current
- Received and processed stock into inventory management system.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained excellent attendance record, consistently arriving to work on time.
- Collaborated with team members to achieve target results.
Hostess
UNO restaurant
Nur-Sultan
12.2019 - 09.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Documented reservations and communicated changes to guests.
Waitress
Yakitoriya Japanese cuisine
Nur-Sultan
06.2016 - 08.2017
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
- Met with chef to review daily specials and menu changes.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Skills
Attention to Detail
Clerical Support
Analytical and Critical Thinking
Excellent Communication
Organization and Time Management
Interpersonal Communication
Good Telephone Etiquette
Flexible and Adaptable
Self-Motivated
Interests
Timeline
Hosstess - Intercontinental Ras-Al-Khaimah Mina Al Arab resort and spa
11.2021 - Current
Hostess - UNO restaurant
12.2019 - 09.2021
Waitress - Yakitoriya Japanese cuisine
06.2016 - 08.2017