Aiman Kirmani
Dubai,UAE
Summary
Self-reliant and motivated commercial coordinator with 10+ years of experience, recognized for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction.
Work hard to negotiate with contractors and vendors to meet goals for ground handling, hotels, transportation & catering services for client around the world.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Commercial Coordinator
Aerocontrol Group DWC LLC
Dubai , UAE
2023.05 - Current
- Arranging ground handling, fuel hotel accommodation, transportation & catering for clients and their crew members at airports around the world
- Collaborated with airport teams to maintain smooth, timely ground operations.
- Work closely with clients, vendors and suppliers for preparing quotations and tender submissions by providing competitive estimates.
- Delivered high-quality results within budget and time-frame targets.
- Process invoices to assist accounts team for easy billing and payment processes.
Marketing Specialist
Capital Index Commercial Brokers
Dubai , UAE
2021.05 - 2023.04
- Identified new customer segments and target audiences to expand reach by successfully bring business of over AED 6 million.
- Using competitive nature, motivation and dedication to increase sales and customer base.
- Delivered high-quality consulting, supporting clients to meet and exceed short- and medium-term financial goals.
Reservation Manager
Holiday Homes Rental LLC
Dubai , UAE
2018.09 - 2021.05
- Improved business revenue through strategic hotel marketing and promotional activity using platforms like Airbnb, Booking.com, Vrbo, etc
- Handled customer complaints calmly and professionally to maintain reputation.
- Worked on DTCM portal for smooth business and following the government regulations.
Travel Expert
Interglobe Technologies
Gurgaon , India
2016.12 - 2018.08
- Managed over 80 calls for Expedia serving UK customers in their travel itinerary planning
- Prepared comprehensive travel itineraries using accessible formats for customers.
- Up-sold guest experiences to maximize average booking value.
- Served as substitute Team Leader and monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
Travel Expert
Fareportal
Gurgaon , India
2016.03 - 2016.12
- Issued tickets and refunds with strong Amadeus & Sabre knowledge, using automated workflows to drive efficiency.
- Calculated and provided accurate change to customers after transactions.
- Ensure that ticketing operations & process were delivered to high standards and ensuring customer experience is continually enhanced and improved.
Process Associate
Genpact
Gurgaon , India
2013.01 - 2016.01
- Worked for British Gas in capturing payment commitment from clients whilst following defined SLAs.
- Contacted account holders with balances over 90 days past due and set up installment plans to facilitate timely payment of debtor.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Business Development Executive
Aurelius Corporate Solutions
Noida , India
2011.08 - 2012.10
- Generated new leads through networking at industry conferences and events.
- Exceeded revenue goals by securing high-performing new accounts.
- Negotiated contract terms and pricing to maximize revenue by 15%
Education
Masters of Business Administration - Marketing & Finance
Jamia Hamdard
2009.06 - 2011.05
Bachelors of Science - Microbiology
Sardar Patel University
Gujurat 2005.06 - 2008.05
Skills
- Trip Support
- Vendor interaction
- Flight operations
- Flight and hotel reservations
- Quote management
- Ground support services
- Customer Service
- Contract management
- Microsoft Office
- Social Media Marketing
- Stock Management
- GDS (Amadeus & Sabre)
- Adobe Photoshop
- Leadership and Teamwork
- Business Development
- Reservations management
Languages
English
Fluent
Urdu
Native
Hindi
Native
Freelance
- Website Designing & Development (WordPress)
- Content writing in multi language., Social Media Marketing on Facebook, Instagram & YouTube.
Timeline
Commercial Coordinator
Aerocontrol Group DWC LLC
2023.05 - Current
Marketing Specialist
Capital Index Commercial Brokers
2021.05 - 2023.04
Reservation Manager
Holiday Homes Rental LLC
2018.09 - 2021.05
Travel Expert
Interglobe Technologies
2016.12 - 2018.08
Travel Expert
Fareportal
2016.03 - 2016.12
Process Associate
Genpact
2013.01 - 2016.01
Business Development Executive
Aurelius Corporate Solutions
2011.08 - 2012.10
Masters of Business Administration - Marketing & Finance
Jamia Hamdard
2009.06 - 2011.05
Bachelors of Science - Microbiology
Sardar Patel University
2005.06 - 2008.05
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