Summary
Overview
Work history
Education
Skills
Languages
Freelance
Timeline
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Aiman Kirmani

Dubai,UAE

Summary

Self-reliant and motivated commercial coordinator with 10+ years of experience, recognized for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction.

Work hard to negotiate with contractors and vendors to meet goals for ground handling, hotels, transportation & catering services for client around the world.

Overview

13
13
years of professional experience
5
5
years of post-secondary education

Work history

Commercial Coordinator

Aerocontrol Group DWC LLC
Dubai, UAE
05.2023 - Current
  • Arranging ground handling, fuel hotel accommodation, transportation & catering for clients and their crew members at airports around the world
  • Collaborated with airport teams to maintain smooth, timely ground operations.
  • Work closely with clients, vendors and suppliers for preparing quotations and tender submissions by providing competitive estimates.
  • Delivered high-quality results within budget and time-frame targets.
  • Process invoices to assist accounts team for easy billing and payment processes.


Marketing Specialist

Capital Index Commercial Brokers
Dubai, UAE
05.2021 - 04.2023
  • Identified new customer segments and target audiences to expand reach by successfully bring business of over AED 6 million.
  • Using competitive nature, motivation and dedication to increase sales and customer base.
  • Delivered high-quality consulting, supporting clients to meet and exceed short- and medium-term financial goals.

Reservation Manager

Holiday Homes Rental LLC
Dubai, UAE
09.2018 - 05.2021
  • Improved business revenue through strategic hotel marketing and promotional activity using platforms like Airbnb, Booking.com, Vrbo, etc
  • Handled customer complaints calmly and professionally to maintain reputation.
  • Worked on DTCM portal for smooth business and following the government regulations.

Travel Expert

Interglobe Technologies
Gurgaon, India
12.2016 - 08.2018
  • Managed over 80 calls for Expedia serving UK customers in their travel itinerary planning
  • Prepared comprehensive travel itineraries using accessible formats for customers.
  • Up-sold guest experiences to maximize average booking value.
  • Served as substitute Team Leader and monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.

Travel Expert

Fareportal
Gurgaon, India
03.2016 - 12.2016
  • Issued tickets and refunds with strong Amadeus & Sabre knowledge, using automated workflows to drive efficiency.
  • Calculated and provided accurate change to customers after transactions.
  • Ensure that ticketing operations & process were delivered to high standards and ensuring customer experience is continually enhanced and improved.

Process Associate

Genpact
Gurgaon, India
01.2013 - 01.2016
  • Worked for British Gas in capturing payment commitment from clients whilst following defined SLAs.
  • Contacted account holders with balances over 90 days past due and set up installment plans to facilitate timely payment of debtor.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.

Business Development Executive

Aurelius Corporate Solutions
Noida, India
08.2011 - 10.2012
  • Generated new leads through networking at industry conferences and events.
  • Exceeded revenue goals by securing high-performing new accounts.
  • Negotiated contract terms and pricing to maximize revenue by 15%

Education

Masters of Business Administration - Marketing & Finance

Jamia Hamdard
06.2009 - 05.2011

Bachelors of Science - Microbiology

Sardar Patel University
Gujurat
06.2005 - 05.2008

Skills

  • Trip Support
  • Vendor interaction
  • Flight operations
  • Flight and hotel reservations
  • Quote management
  • Ground support services
  • Customer Service
  • Contract management
  • Microsoft Office
  • Social Media Marketing
  • Stock Management
  • GDS (Amadeus & Sabre)
  • Adobe Photoshop
  • Leadership and Teamwork
  • Business Development
  • Reservations management

Languages

English
Fluent
Urdu
Native
Hindi
Native

Freelance

  • Website Designing & Development (WordPress)
  • Content writing in multi language., Social Media Marketing on Facebook, Instagram & YouTube.

Timeline

Commercial Coordinator

Aerocontrol Group DWC LLC
05.2023 - Current

Marketing Specialist

Capital Index Commercial Brokers
05.2021 - 04.2023

Reservation Manager

Holiday Homes Rental LLC
09.2018 - 05.2021

Travel Expert

Interglobe Technologies
12.2016 - 08.2018

Travel Expert

Fareportal
03.2016 - 12.2016

Process Associate

Genpact
01.2013 - 01.2016

Business Development Executive

Aurelius Corporate Solutions
08.2011 - 10.2012

Masters of Business Administration - Marketing & Finance

Jamia Hamdard
06.2009 - 05.2011

Bachelors of Science - Microbiology

Sardar Patel University
06.2005 - 05.2008

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Aiman Kirmani