Summary
Overview
Work history
Education
Skills
LANGUAGES
Timeline
Generic
AISHA MOHAMMED

AISHA MOHAMMED

Sharjah,UAE

Summary

Safety-trained aviation professional with a strong commitment to delivering exceptional onboard experiences. Proven ability to maintain composure under pressure while effectively managing diverse situations. Aspiring to contribute to flydubai as a cabin crew member, focusing on outstanding service and memorable passenger journeys.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work history

Cabin crew member

AirArabia
Sharjah, UAE
2024.12 - Current
  • Provided excellent service to passengers whilst ensuring their comfort and safety.
  • Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
  • Demonstrated professionalism when dealing with challenging or difficult passengers to maintain peaceful journey environment.
  • Delivered professional pre-flight briefings, enhancing customer understanding of safety procedures.
  • Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
  • Fostered good relationships with passengers from diverse cultural backgrounds promoting an inclusive atmosphere onboard.
  • Assisted with passenger boarding, luggage stowage, and seating arrangements for smooth flight operations.
  • Handled special needs of children, elderly and individuals with disabilities.

Cabin Crew

Oman Air
Oman
2023.06 - 2024.06
  • Facilitated comfort and safety for up to 200 passengers during international flights.
  • Conducted pre-flight safety briefings, achieving full compliance with safety protocols.
  • Supported management of in-flight emergencies, effectively addressing medical incidents and security threats.

Customer Service Representative

Downtown Rotana Hotel
Manama, Bahrain
2021.01 - 2023.05
  • Delivered personalized service to VIP guests, resulting in 20% increase in positive guest feedback.
  • Managed guest relationships with effective communication, resolving 95% of issues on first contact.
  • Utilized multi-channel support to streamline operations and enhance guest satisfaction.

Customer Service Representative

Café Chantilly & Patisserie
Bahrain
2020.01 - 2021.01
  • Provided detailed product knowledge and exceptional service, boosting repeat customer rates by 15%.
  • Ensured efficient transaction processes, reducing wait times by 30%.

Education

Flight Attendant Training Course - Aviation

Oman Air Flight Training Center
Oman
2023.06 - 2023.08

Diploma - Hotel and Tourism Management

HTMi
Bahrain
2018.03 - 2020.06

Skills

  • Premium Customer Service
  • Point of sale operation
  • Cross-Cultural Awareness
  • Adaptability and Flexibility
  • Conflict Resolution
  • Multi-tasking
  • Team Leadership
  • Stress tolerance capacity
  • Dealing with difficult situations
  • Multilingual communication
  • First-aid certified

LANGUAGES

Arabic: Professional Proficiency/Native
Beginner
English: Fluent
Native
Urdu: Fluent
Native

Timeline

Cabin crew member

AirArabia
2024.12 - Current

Flight Attendant Training Course - Aviation

Oman Air Flight Training Center
2023.06 - 2023.08

Cabin Crew

Oman Air
2023.06 - 2024.06

Customer Service Representative

Downtown Rotana Hotel
2021.01 - 2023.05

Customer Service Representative

Café Chantilly & Patisserie
2020.01 - 2021.01

Diploma - Hotel and Tourism Management

HTMi
2018.03 - 2020.06
AISHA MOHAMMED