AISHA MOHAMMED
Sharjah,UAE
Summary
Safety-trained aviation professional with a strong commitment to delivering exceptional onboard experiences. Proven ability to maintain composure under pressure while effectively managing diverse situations. Aspiring to contribute to flydubai as a cabin crew member, focusing on outstanding service and memorable passenger journeys.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Cabin crew member
AirArabia
Sharjah, UAE
2024.12 - Current
- Provided excellent service to passengers whilst ensuring their comfort and safety.
- Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
- Demonstrated professionalism when dealing with challenging or difficult passengers to maintain peaceful journey environment.
- Delivered professional pre-flight briefings, enhancing customer understanding of safety procedures.
- Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
- Fostered good relationships with passengers from diverse cultural backgrounds promoting an inclusive atmosphere onboard.
- Assisted with passenger boarding, luggage stowage, and seating arrangements for smooth flight operations.
- Handled special needs of children, elderly and individuals with disabilities.
Cabin Crew
Oman Air
Oman
2023.06 - 2024.06
- Facilitated comfort and safety for up to 200 passengers during international flights.
- Conducted pre-flight safety briefings, achieving full compliance with safety protocols.
- Supported management of in-flight emergencies, effectively addressing medical incidents and security threats.
Customer Service Representative
Downtown Rotana Hotel
Manama, Bahrain
2021.01 - 2023.05
- Delivered personalized service to VIP guests, resulting in 20% increase in positive guest feedback.
- Managed guest relationships with effective communication, resolving 95% of issues on first contact.
- Utilized multi-channel support to streamline operations and enhance guest satisfaction.
Customer Service Representative
Café Chantilly & Patisserie
Bahrain
2020.01 - 2021.01
- Provided detailed product knowledge and exceptional service, boosting repeat customer rates by 15%.
- Ensured efficient transaction processes, reducing wait times by 30%.
Education
Flight Attendant Training Course - Aviation
Oman Air Flight Training Center
Oman 2023.06 - 2023.08
Diploma - Hotel and Tourism Management
HTMi
Bahrain 2018.03 - 2020.06
Skills
- Premium Customer Service
- Point of sale operation
- Cross-Cultural Awareness
- Adaptability and Flexibility
- Conflict Resolution
- Multi-tasking
- Team Leadership
- Stress tolerance capacity
- Dealing with difficult situations
- Multilingual communication
- First-aid certified
LANGUAGES
Arabic: Professional Proficiency/Native
Beginner
English: Fluent
Native
Urdu: Fluent
Native
Timeline
Cabin crew member
AirArabia
2024.12 - Current
Flight Attendant Training Course - Aviation
Oman Air Flight Training Center
2023.06 - 2023.08
Cabin Crew
Oman Air
2023.06 - 2024.06
Customer Service Representative
Downtown Rotana Hotel
2021.01 - 2023.05
Customer Service Representative
Café Chantilly & Patisserie
2020.01 - 2021.01
Diploma - Hotel and Tourism Management
HTMi
2018.03 - 2020.06