Summary
Overview
Work History
Education
Skills
References
Timeline
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Giveshnee Naidoo

Giveshnee Naidoo

Dubai

Summary

Dynamic and accomplished professional with over 15 years in aviation, including 12 years at Emirates. Expert in cabin operations and safety protocols, delivering exceptional premium customer service. Proven ability to manage high-pressure situations with poise, while fostering strong client relationships and implementing cost-saving initiatives. First Aid certified and trained in hospitality excellence.

Overview

16
16
years of professional experience

Work History

First Class Cabin Crew Member

Emirates
Dubai
01.2015 - Current
  • Experienced senior cabin crew member with over 15 years experience in aviation and 12 years in First Class with Emirates.
  • Skilled in cabin operations, and ensuring customer safety and premium travel experience onboard.
  • Known for expertise in safety protocols, customer service and handling high pressure situations with professionalism.
  • Collaborative team player adept at working with cross functional team to ensure seamless operations
  • Trained to administer First Aid to customers and crew.
  • Consistent delivery of service standards with customized service delivery to premium cabins.
  • A strong business acumen and awareness of company requirements, ensuring cost saving initiatives are applied.
  • Maintaining a high standard of personal appearance to promote a sense of professionalism and customer confidence in crew.

Experiential Marketing Executive

Cheil MEA
Dubai
06.2014 - 12.2014
  • Developed innovative marketing campaigns to create consumer engagement and promote product awareness through launch events, activations and roadshows for Samsung flagship products.
  • Communication and liaison with clients to develop innovative, tailor made and creative marketing strategies.
  • Project management tasks and duties for proposals which include sourcing of vendors, advertising, promotions, sourcing suitable venues for events, launches and activations.
  • Presentations, documentation and reports.
  • Sourced prospective clientele and promoted the company's services and product offering.

Cabin Crew Member

Emirates
Dubai
03.2010 - 06.2014
  • Promoting and delivering Emirates onboard services in order to enhance customer travel experience.
  • Keeping up to date on safely and security procedures and changes as well as service updates to ensure impeccable level of service provided to customers at all times.
  • Economy and Business Class experience acquire.

Education

Makeup Artistry

Priscilla Ono Makeup Academy
Los Angeles, California, USA
05-2017

Advanced Diploma in Event Management And Marketing

EMDI
Knowledge Village, Dubai
08-2014

Skills

  • Cabin operations
  • Safety protocols
  • First aid administration
  • Premium customer service
  • Emergency response
  • Customer relationship management
  • MS Office proficiency
  • L’art du Vin First Class Sommelier’s course
  • EHL Hospitality Learning Experience

References

References available upon request.

Timeline

First Class Cabin Crew Member

Emirates
01.2015 - Current

Experiential Marketing Executive

Cheil MEA
06.2014 - 12.2014

Cabin Crew Member

Emirates
03.2010 - 06.2014

Makeup Artistry

Priscilla Ono Makeup Academy

Advanced Diploma in Event Management And Marketing

EMDI

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Giveshnee Naidoo