AJU VARGHESE
DUBAI
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
12
12
years of professional experience
Work History
OPERATIONS MANAGER
OPAL SHIPPING SERVICES LLC
DUBAI
10.2011 - Current
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Education
MBA - Marketing
INSTITUTE OF CHARTERED FINANCIAL ANALYSTS OF INDIA
CHENNAI, INDIA06-2007
BBA - Marketing
MADRAS CHRISTIAN COLLEGE
CHENNAI, INDIA01-2005
Skills
- Workflow Optimization
- Contract Negotiation
- Customer Relationship Management
- Decision-Making
- Employee Productivity
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Malayalam
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Timeline
OPERATIONS MANAGER
OPAL SHIPPING SERVICES LLC
10.2011 - Current
MBA - Marketing
INSTITUTE OF CHARTERED FINANCIAL ANALYSTS OF INDIA
BBA - Marketing
MADRAS CHRISTIAN COLLEGE
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