AKEEM OLAYEMI
ABU DHABI
Summary
Dynamic Team Leader with expertise in performance monitoring and staff development. Implements improvement plans to enhance team productivity and resolve complex customer issues effectively. Inspires teams to exceed targets through motivation and strategic delegation. Experienced in leading teams to achieve project goals, fostering collaborative a collaborative environment, and resolving conflicts with ease. Demonstrates strong communication skills and knack for motivating team members. Consistently drives performance improvements and ensures high standards of quality.
Overview
4
4
years of professional experience
Work History
Team Leader
NCTH
ABU DHABI, UAE
10.2025 - Current
- Monitored team performance, identified areas for improvement, and implemented corrective actions to enhance overall effectiveness.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
- Monitored staff performance and developed improvement plans.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Trained and supervised team to consistently achieve store sales targets through effective coaching and support.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Facilitated regular team meetings to discuss progress, obstacles, and brainstorm solutions.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Cultivated supportive, positive, and helpful working environment, fostering excellent employee relationships.
- Resolved complex customer enquiries, disputes and complaints.
- Delivered quality service with a friendly and professional demeanour.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Managed organisational resources to meet administrative and operational needs.
Porter
NCTH
ABU DHABI, UAE
07.2022 - 09.2025
- Transported luggage to rooms at check-in, providing positive guest experience.
- Enhanced guest satisfaction by assisting with luggage and package needs, creating a welcoming experience.
- Assisted customers with special needs according to company guidelines.
- Immediately responded to guest concerns and requests to resolve issues and support smooth and positive communications.
- Assisted guests in navigating to their chosen destinations within the facility.
- Guided visitors to patient rooms and facilities, enhancing the hospital's customer service standards.
- Maintained clean and tidy appearance in reception, waiting areas and hallways to comply with best practices and quality standards.
- Ensured cleanliness and orderliness in patient rooms and common areas, contributing to high hygiene standards.
- Vacuumed, swept and mopped floors to remove debris and maintain cleanliness and sanitation standards.
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup to promote proper waste management.
- Coordinated with housekeeping staff to ensure rooms were prepared for new admissions, improving patient turnover rates.
- Adhered to manual handling practices for safe lifting and carrying of heavy items, ensuring workplace safety.
- Increased workplace safety by reporting and potential hazards immediately to security to increase protection and minimise danger.
- Adhered to security protocols at all times.
Skills
- Luggage processing
- Room deliveries
- Equipment operation
- Manual handling
- Safety compliance
- Waste management
- Facility navigation
- Inventory organisation
- Customer service
- Guest services
- Team collaboration
- Conflict resolution
- Positive communication
- Attention to Detail
- Hand truck operation
- Team leadership
- Performance monitoring
- Employee training
- Task delegation
- Team motivation
- Operational support
- Staff supervision
- Leadership skills
- Quality assurance
- Team supervision
- Leadership proficiency
- Knowledge sharing
- Communication excellence
- Team performance data analysis
- Training and Development
Timeline
Team Leader
NCTH
10.2025 - Current
Porter
NCTH
07.2022 - 09.2025