Akem Clarence Fongwoh
DOORMAN
Summary
Proven team player with a strong background in hospitality, demonstrated at Banyan Tree Dubai and Caesars Palace Dubai. Excelled in enhancing guest experiences and streamlining operations, showcasing reliability and concierge services expertise. Achieved notable guest satisfaction, leveraging security awareness and effective communication.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Door Attendant
Banyan Tree Dubai
09.2024 - Current
- Enhanced guest experience by providing prompt and courteous assistance with opening doors, hailing taxis, and handling luggage.
- Maintained accurate records of all incoming packages for hotel guests, ensuring timely delivery to rooms upon request.
- Increased guest satisfaction by offering personalized recommendations for local attractions and dining options based on individual preferences.
- Collaborated with fellow door attendants and hotel staff to ensure seamless transitions between shifts and consistent service levels for guests.
- Exceeded performance benchmarks through diligent attentiveness to guest needs, garnering numerous positive reviews on various platforms.
- Supported event coordination efforts at the hotel by directing attendees towards designated areas and managing crowd control as needed.
- Streamlined valet services for improved efficiency by ensuring clear communication between drivers, front desk staff, and guests awaiting their vehicles.
Restaurant Server
Banyan Tree Dubai
09.2023 - 09.2024
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Bell Attendant
Caesars Palace Dubai
06.2023 - 09.2023
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Streamlined check-in and check-out processes by efficiently handling luggage storage and retrieval tasks.
- Delivered messages, packages, and mail to guest rooms in a timely manner, ensuring prompt communication for guests.
- Demonstrated strong knowledge of local area attractions and landmarks while guiding guests on various activities during their visit.
- Facilitated smooth transportation arrangements for guests, including hailing taxis and arranging shuttle services.
- Escorted guests to and from rooms and assisted with baggage.
- Explained important features of guest rooms to travelers.
- Assisted with loading and unloading of luggage from motor coaches and other vehicles.
Uniform Attendant
Caesars Palace Dubai
07.2022 - 06.2023
- Facilitated clear communication between departments regarding uniform needs, ensuring seamless coordination among teams.
- Supported special events by coordinating themed or customized uniforms as required.
- Maintained accurate records of uniform issuance and returns for accountability purposes.
- Streamlined uniform processing by implementing an effective tracking system.
- Collaborated with management to evaluate employee feedback regarding uniforms, leading to improvements in comfort and style.
- Advised management on potential cost-saving opportunities through bulk purchases or alternative suppliers.
Education
High School Diploma -
Comprehensive High School Mbanga
Mbanga 04.2001 -
Skills
Patience and composure
Reliability and punctuality
Team player mentality
Security awareness
Concierge services
Timeline
Door Attendant
Banyan Tree Dubai
09.2024 - Current
Restaurant Server
Banyan Tree Dubai
09.2023 - 09.2024
Bell Attendant
Caesars Palace Dubai
06.2023 - 09.2023
Uniform Attendant
Caesars Palace Dubai
07.2022 - 06.2023
High School Diploma -
Comprehensive High School Mbanga
04.2001 -
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