Akram Ali Bairam
Dubai
Summary
Results-oriented customer service professional with 10 years of experience, including 6 years in the banking sector and a background in sales. Demonstrated expertise in delivering exceptional service, managing customer relationships, and driving operational efficiency.
Overview
8
8
years of professional experience
Work History
Foreign Currency Cashier [Customer Service]
Al Ansari Exchange LLC
Sharjah
02.2023 - 07.2024
- Process foreign currency transactions for 200+ customers daily, ensuring accurate conversions and adherence to exchange rates.
- Properly processed deposits, withdrawals and payments for average of 200+ customers daily.
- Solved customer issues and disputes using accurate information and policies, maintaining loyalty and satisfaction.
- Proactively contact existing customers to ensure satisfaction, address concerns, and promote retention initiatives.
- Promoted bank services through active engagement with customers, increased product awareness.
- Maintained confidentiality of client information, ensured compliance with data protection regulations.
Bank Head Teller [Customer Service]
Banque Bemo Saudi Fransi
Aleppo, Syria
01.2018 - 01.2023
- Provide outstanding customer service, addressing inquiries and resolving issues promptly to enhance customer satisfaction and retention.
- Oversee daily cash transactions, including deposits, withdrawals, and currency exchanges, ensuring accuracy and compliance with bank policies.
- Handled high volume transactions, maintained speed and accuracy
- Supervised teller line, ensured smooth workflow.
- Work closely with branch management to align on goals and strategies for enhancing branch performance.
- Ensure compliance with all regulatory requirements and bank policies, including anti-money laundering (AML) and Know Your Customer (KYC) regulations.
Sales Representative
Eter Medical Supplies Company
Aleppo, Syria
01.2017 - 01.2018
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Identified and pursue new leads through networking, cold calling, and referrals.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Managed key accounts for enhanced customer retention.
- Provided ongoing support and follow-up with clients post-sale to ensure satisfaction and foster long-term relationships.
- Handled customer queries efficiently, maintained high levels of customer satisfaction.
- Collaborated closely with marketing team, ensured brand consistency across all platforms.
Education
Bachelor of Science - Economics
University of Aleppo
Aleppo, Syria /2015 - /2020
Skills
- CRM Software
- Communication Tools
- Microsoft Office Suite
- Banking Software
- Accounting Software
- Excellent Communication
Technical Skills:
Soft Skills:
- Interpersonal Skills
- Teamwork and Collaboration
- Problem-Solving Skills
- Customer Focus
- Time Management
- Negotiation Skills
- Initiative and Self-Motivation
Languages
Arabic
Native
English
Fluent
References
References available upon request.
Trainings & Seminar
Foreign Currency Handling - Al Ansari Exchange
Advance AML training - Al Ansari Exchange
Counterfeit detection training - Al Ansari Exchange
B2 Level English Interchange Course - Project SY International Institute
Quickbooks Accounting Program - Talal Abo Ghazale and Co.
Customer Care, Services & Dynamic Sales Excellence - Banque Bemo Saudi Fransi
Banking & Financial Management Training - Banque Bemo Saudi Fransi
Timeline
Foreign Currency Cashier [Customer Service]
Al Ansari Exchange LLC
02.2023 - 07.2024
Bank Head Teller [Customer Service]
Banque Bemo Saudi Fransi
01.2018 - 01.2023
Sales Representative
Eter Medical Supplies Company
01.2017 - 01.2018
Bachelor of Science - Economics
University of Aleppo
/2015 - /2020
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