Alaa Almohammad
Dubai,UAE
Summary
Professional Sales Executive with 14 years of experience attending to needs of customers and converting prospects to increase sales. Accomplished in emphasising service features and benefits, quoting prices, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximise sales opportunities.
Overview
14
14
years of professional experience
Work history
Senior Sales EXECUTIVE
LA MAISON DU LUXE (LUXURY WATCHES AND JEWELRY)
Dubai Mall
10.2021 - Current
- Achieved monthly sales and performance KPIs for improved team success.
- Built long-term relationships with customers and generated referrals from existing clients.
- Kept clear, detailed customer records to maximise future sales opportunities.
- Generated new leads and opportunities to maximise revenue.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Grew repeat customer spending through regular updates on new products and services.
- Tracked customer satisfaction rates and resolved reported complaints.
- Built rapport with new and existing customers to boost client retention.
- Detailed and demonstrated products' characteristics and functions.
- Processed orders and recorded transactions accurately.
- Proactively contacted prospective customers to increase sales.
- Delivered outstanding after-sales care through regular communication with customers.
- Maintained expert product knowledge for persuasive, reliable customer guidance.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Maintained awareness of latest industry trends, product knowledge and sales techniques.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Analysed industry and competitor trends to enhance sales strategy.
- Boosted profitability by launching multiple marketing initiatives based on proven strategies.
- Liaised with suppliers and product manufacturers to action customer feedback improvements.
Senior Sales EXECUTIVE
CHALHOUB GROUP
CAROLINA HERRERA MALL OF EMIRATES
06.2018 - 04.2021
- Achieved monthly sales and performance KPIs for improved team success.
- Built long-term relationships with customers and generated referrals from existing clients.
- Kept clear, detailed customer records to maximise future sales opportunities.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Tracked customer satisfaction rates and resolved reported complaints.
Senior sales
Boutique 1 luxury multi brand
Boutique 1, MALL OF EMIRATES
08.2013 - 04.2018
- Resolved customer queries using in-depth product and service knowledge.
- Processed customer information safely and confidentially for continued compliance with data protection regulations.
- Provided high-quality support across administrative tasks of end-to-end sales.
- Updated sales records promptly and precisely for reliable reporting.
Sales Assistant
Paris Group LLC
VERSACE, Burjuman
05.2010 - 06.2013
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Worked energetically to maintain efficient operations during peak trading hours.
Education
High School
Syria / Aleppo 09/2003 - 06/2006
Skills
- Active selling
- After-sales customer service
- CRM Software proficiency
- Client portfolio management
- Product and service demonstration
- Market trends understanding
- Product knowledge
- Customer relations
- Report writing skills
Retail Skills
- Have clientele knowledge and able to build relationships easily
- Always looking for innovative ways to generate customer enquiries
- Strong commercial awareness
- Possessing comprehensive brand and retail industry knowledge
- Tactfully resolving customer disputes
- Encouraging customers to sign up for store cards
- Able to do tedious and repetitive tasks such as sticking on sale labels, security tagging and price gunning items
- Computer literate and knowledge of specialist retailing software
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Senior Sales EXECUTIVE
LA MAISON DU LUXE (LUXURY WATCHES AND JEWELRY)
10.2021 - Current
Senior Sales EXECUTIVE
CHALHOUB GROUP
06.2018 - 04.2021
Senior sales
Boutique 1 luxury multi brand
08.2013 - 04.2018
Sales Assistant
Paris Group LLC
05.2010 - 06.2013
High School
09/2003 - 06/2006
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