Hi, I’m
Farisai Michelle Mapira
Dubai,UAE
Summary
Determined sales and marketing professional with over 5 years of expertise in forming strategic relationships and retaining major accounts to grow sales channels. Motivational team leader and strategic planner leveraging 3-year background in customer service. Ambitious and performance-driven professional with expertise in planning and analysis . Highly skilled in CRM, Zdesk, market evaluations and reaching targets. Trend-aware Sales Consultant experienced in landing lucrative business opportunities. Engaging and driven personality with ability to increase existing customer accounts while penetrating new target markets. Demonstrated success launching novel sales initiatives to enhance team performance.
Overview
8
years of professional experience
4
years of post-secondary education
Work History
ShoeqDubai
Senior Sales Executive
06.2023 - Current
Job overview
- Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
- Directed corporate training, coaching and upskilling of [3] new employees, improving team revenue potential.
- Developed profitable relationships with high-spending clientele by successfully employing rapport-building techniques.
- Earned performance awards for achieving customer satisfaction ratings of 100% and securing high-profit accounts.
- Boosted profitability by launching multiple marketing initiatives based on proven strategies.
- Established 100% close ratio for client referrals by employing proven bargaining methods.
- Expertly negotiated contracts and packages to optimise yields.
NeonStar Fish DubaiDubai
Store Supervisor
06.2022 - 06.2023
Job overview
- Updated pricing and promotions to fulfil store goals.
- Handled staff payroll and holiday requests to support stable store coverage.
- Performed risk assessments and security checks to comply with health and safety legislation.
- Engaged with suppliers to facilitate smooth delivery schedules.
- Trained team to upsell products and navigate POS systems.
- Redesigned store layouts to improve customer flow, maximising footfall opportunities.
- Coached team to deliver top-quality customer service and uphold brand values.
6thStreet.comDubai
Customer Service Representative
02.2016 - 05.2022
Job overview
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Adhered strictly to policies and procedures for continued company compliance.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
Education
Speciss College, ZimbabweZimbabwe
Diploma from LCCI Marketing & Business Adminstration
01.2005 - 11.2008
Skills
- Client portfolio development
- Lead generation strategy
- Strategic client networking
- Sales prospecting
- Active selling
- Sales and marketing
- Customer oversight
- Product demonstrations
Languages
English
Fluent
Timeline
Senior Sales Executive
Shoeq
06.2023 - Current
Store Supervisor
NeonStar Fish Dubai
06.2022 - 06.2023
Customer Service Representative
6thStreet.com
02.2016 - 05.2022
Speciss College, Zimbabwe
Diploma from LCCI Marketing & Business Adminstration
01.2005 - 11.2008
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