ALBERT FYNN

Dubai

Overview

years of professional experience

ALDO - Dubai Mall / NEW BALANCE-City Walk

Dubai

12.2018 - 12.2025

Maintained currency on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation.
Addressed and shared the latest information and updates in the world of Basketball with my colleagues during brief meetings which kept us in the forefront while serving customers, ultimately leading to sales and bonding.
Conducted product demonstrations to highlight features and effectively addressed objections by redirecting them towards the positive aspects.
Maintained up-to-date knowledge of store sales, payment policies, and security standards.
Formulated BSR (Best Seller Report) weekly reports which were relied upon by the management to know what products are a necessity in the store and store performance.
Responding quickly to medical situations in a professional and quick manner

Tommy Hilfiger Shop, Kumasi

Kumasi

04.2013 - 04.2015

Actively engaged with customers to promote and sell products. This involves using effective selling techniques, suggesting complementary items, and upselling when appropriate
Assisted with receiving, unpacking, and organizing new merchandise.
Maintained cleanliness and tidiness in the store by organizing displays, restocking shelves, and monitoring inventory levels.
Resolved customer inquiries, concerns, or complaints in a polite and professional manner.
Worked collaboratively with other sales associates and store management to achieve sales goals and provide a positive shopping experience for customers.

Ministry of Finance Planning and Economic Development, Accra

Accra