Alex Ambela
Automotive Service Technician
Dubai
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Automotive Service Advisor
Stop & Go Auto Accessories Trading LLC
Dubai
06.2022 - Current
- Answered questions and provided information about [Area of expertise].
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed estimates by costing materials, supplies, and labor.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
Automotive Service Technician
Stop & Go Auto Accessories Trading LLC.
Dubai
05.2021 - Current
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Completed customer orders and warranty services according to manufacturer specifications.
- Examined new and replacement parts to uncover defects.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Performed safety and emissions inspections.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Changed, rotated, and balanced tires on different types of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Aligned systems with manufacturer specifications through skilled calibration.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Maintained accurate records of time and materials required to perform repairs and service.
Automotive Maintenance Supervisor
AMS. GVS. Afghanistan
Herat
02.2020 - 03.2021
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
Automotive Technician
Telescope Auto Workshop
Abu Dhabi
01.2018 - 01.2020
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed emissions tests according to standard procedures.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Experts in air conditioning dashboard opening and replacing the A/C evaporators.
Education
High School Diploma -
10.2002 - 10.2004
No Degree - English Literature
04.2001 -
Skills
[Type] vehicle knowledge
Calibrating systems
Scheduled services
Vehicle alignment
Inspecting vehicles
Sensor operation
Tire balancing
Brake systems understanding
Automotive diagnostics
Repair planning
Replacing parts
Ticket writing
Hydraulic tool use
Workshop Organization
System repairs
Rebuilding engines
Supply ordering
Installing equipment
Service Scheduling
Managing parts
Inspection skills
Safety awareness
Electrical failure expertise
Technical Support
Estimate preparation
Preventive Maintenance
Sales expertise
Knowledgeable in [System]
Client rapport
Staff education and training
Air conditioner maintenance's and repair
Race care and restoration activities
work activities that include piratical, hand -on problems and solutions .
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Automotive Service Advisor - Stop & Go Auto Accessories Trading LLC
06.2022 - Current
Automotive Service Technician - Stop & Go Auto Accessories Trading LLC.
05.2021 - Current
Automotive Maintenance Supervisor - AMS. GVS. Afghanistan
02.2020 - 03.2021
Automotive Technician - Telescope Auto Workshop
01.2018 - 01.2020
Technical College of Ombe Cameroon - High School Diploma,
10.2002 - 10.2004
Cambridge College of Douala - No Degree, English Literature
04.2001 -