ALEX THOMAS
Dubai
Summary
Dynamic professional with expertise in client relationship management and customer retention, leveraging strong communication skills and proficiency in Microsoft Excel, Word, and PowerPoint to drive lead generation and networking initiatives. Adept at cold calling and time management, consistently achieving targets and fostering long-term client loyalty. Committed to enhancing business growth through strategic partnerships and effective client engagement.
Overview
7
7
years of professional experience
Work History
Sales Officer
Vudix Shipping LLC
01.2025 - 09.2025
- Proactively identified and targeted potential clients through strategic research and direct outreach efforts.
- Delivered compelling sales presentations, effectively communicating value propositions to drive conversions and close deals.
- Built and nurtured strong relationships with existing clients, ensuring repeat business and customer loyalty.
- Led contract negotiations, addressing client concerns and aligning agreements with mutual goals.
- Ensured high levels of post-sale client satisfaction through consistent follow-up and service excellence.
- Delivered exceptional customer service to maximize client satisfaction.
Sales Officer
SBI Cap Securities
07.2023 - 12.2024
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Managed client portfolios, providing tailored support and addressing inquiries related to financial products and services.
- Monitored industry trends with the aim of staying competitive in the market.
- Increased sales volume by cultivating strong relationships with clients.
- Developed new business opportunities through proactive prospecting and networking.
Business Development Executive - Home Loans
HDFC Bank
01.2020 - 06.2023
- Developed and executed strategic growth initiatives to expand the housing finance portfolio.
- Conducted in-depth market research to identify and target potential home loan customers.
- Generated, nurtured, and converted qualified leads to consistently achieve and exceed monthly sales targets.
- Implemented innovative strategies, leading to enhanced operational efficiency.
- Streamlined communications internally and externally, improving overall workflow processes.
- Analyzed competitor activities providing insights into market dynamics and positioning strategies.
Business Development Executive - Home Loans
Dewan Housing Finance Ltd.
07.2018 - 12.2019
- Implemented innovative strategies, leading to enhanced operational efficiency.
- Delivered outstanding customer service, resulting in repeat business collaborations.
- Established strong partnerships with key stakeholders to drive business growth.
- Facilitated successful negotiation meetings, fostering long-term client relationships.
- Worked collaboratively with the marketing department to create impactful promotional materials for client pitches.
Education
Bachelor of Education - Bachelor of Arts in History
Kerala University
Diploma of Education - Interior Design
Kerala State Electronics Development Corporation Limited
Directorate of Higher Secondary Education - Specialization in Computer Science.
St. Mary's Higher Secondary School
Skills
- Proficient in Microsoft Excel, Word and PowerPoint
- Client relationship management
- Networking
- Time management
- Communication skills
- Cold calling
- Lead generation
- Customer retention
Languages
English
Fluent
Malayalam
Native
Hindi
Intermediate
Tamil
Intermediate
Timeline
Sales Officer
Vudix Shipping LLC
01.2025 - 09.2025
Sales Officer
SBI Cap Securities
07.2023 - 12.2024
Business Development Executive - Home Loans
HDFC Bank
01.2020 - 06.2023
Business Development Executive - Home Loans
Dewan Housing Finance Ltd.
07.2018 - 12.2019
Diploma of Education - Interior Design
Kerala State Electronics Development Corporation Limited
Directorate of Higher Secondary Education - Specialization in Computer Science.
St. Mary's Higher Secondary School
Bachelor of Education - Bachelor of Arts in History
Kerala University
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