Microsoft Office
ALEXANDRA REGIE PASAOL
Sales And Marketing/Reservation Associate
Al Ajman,United Arab Emirates
Summary
Enthusiastic Admin Associate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of clerical tasks and training in office administration. Motivated to learn, grow and excel in the business industry. .
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Sales and Marketing/Reservations Sales Associate
Ewan Hospitality Group
Ajman, United Arab Emirates
08.2018 - Current
- Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
- Supervised company content creation, implementing schedules, designs and digital media techniques to increase brand promotion.
- Created press releases and announcements, newsletter articles and website copy.
- Boosted brand awareness with target customer demographics with social, print and email campaigns.
- Answered general marketing department inquiries by email, phone and mail.
- Arranged for hotel bookings in collaboration with sales department for corporate long stay hotel accommodation
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Worked closely with front desk to achieve full occupancy of property.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Prepared group corporate/individual invoices, accepted payments, and processed refund and cancellation requests.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Generated bar graphs, trend lines and pie charts to represent sales data.
Guest Expert Associate
KFC Restaurant under Americana Kuwait Company
Sharjah, United Arab Emirates
11.2017 - 08.2018
- Used coordination and planning skills to achieve results according to schedule.
- Oversaw daily operations to ensure high levels of productivity.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Served customers and followed outlined steps of service.
- Carried out day-day-day duties accurately and efficiently.
Associate Clinical Administrative Coordinator
UnitedHealth Group, Optum Technology
Cebu City , Philippines
02.2016 - 11.2017
- Mainly facilitates clinical tasks, coordinating services with health facilities and providers.
- Entering clinical data into a clinical database- from inquiries in regards with surgery appointments along with patient health information.
- Support nurse case managers through accurate patient data entry, information sharing and direct communications, catering throughout United States.
- Assisting practitioners, physicians and nurses on their medical coding inquiries.
- Sending and follow up emails with the assigned case manager for insurance approval on upcoming surgery appointments.
- Assisted members with questions regarding their membership
- Serving customers by providing information on coverage and benefits
- Worked as liaison between members, physician’s offices and functional team include nurses, social workers and medical directors.
Customer Service Associate- Billing & Repair
Convergys
Cebu City , Philippines
06.2015 - 11.2015
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Informed customers about special promotions and provided detailed information for various products.
- Offered basic technical support for clients on wide range of company products.
- Utilized CRM software for data entry of customer service information for accuracy and quality control.
Education
Associate of Science - Business Administration-Entrepreneurial Marketing
MSU-ILIGAN INSTITUTE oF TECHNOLOGY
PHILIPPINES 06.2011 - 04.2015
Skills
Quotes and sales
Software
Opera
Adobe Photoshop
Interests
Reading novels, bibliographies, watching TV news, documentaries, including travel and living related channels, direct selling and surfing online trends
Personal Information
Date of Birth: March 3, 1995
Place of Birth: Cagayan de Oro City, Philippines
Gender: Female
Civil Status: Single
Citizenship: Filipino
Religion: Roman Catholic
Timeline
Sales and Marketing/Reservations Sales Associate
Ewan Hospitality Group
08.2018 - Current
Guest Expert Associate
KFC Restaurant under Americana Kuwait Company
11.2017 - 08.2018
Associate Clinical Administrative Coordinator
UnitedHealth Group, Optum Technology
02.2016 - 11.2017
Customer Service Associate- Billing & Repair
Convergys
06.2015 - 11.2015
Associate of Science - Business Administration-Entrepreneurial Marketing
MSU-ILIGAN INSTITUTE oF TECHNOLOGY
06.2011 - 04.2015
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