Alfi Joyel
Dubai,United Arab emirates
Summary
A seasoned business development and stakeholder relations professional with a proven track record of driving growth and profitability through strategic planning and execution. Expertise includes negotiation, market research, and lead generation, coupled with a deep understanding of advertising and marketing principles and consumer behavior. Proficient in tracking market trends, competitor activities, and consumer preferences to develop highly effective campaigns across diverse industries and channels.
Overview
10
10
years of professional experience
Work History
Business development executive
Dollar Car Rental
Dubai, Dubai
04.2024 - Current
I spearheaded a comprehensive lead recovery program to re-engage abandoned leads across diverse digital channels, encompassing web chat, Meta platforms (Facebook and Instagram), and other social media. I also managed WhatsApp broadcast campaigns to cultivate additional leads via WhatsApp Business. The program consistently achieved a conversion rate exceeding 40%, demonstrating the efficacy of our customized re-engagement strategies.
Sales officer
Binous Gym
Dubai , Dubai
02.2023 - 02.2024
- Driving new membership sales through proactive outreach and engaging tours. Promoting gym services, personal training packages, and wellness programs to the customer.
Assistant manager
Teleperformance India
Chandigarh , India
06.2019 - 09.2023
- Key accounts included DoorDash and Uber/Uber Eats. My responsibilities encompassed managing customer inquiries across multiple channels (live chat, email, Facebook, and Twitter), resolving issues, and generating daily performance reports.
Guest relations executive
Zaferano Italian Restaurant
Singapore , Singapore
09.2015 - 09.2017
- Streamlined front desk processes to improve efficiency. Handled high-pressure situations with ease, maintaining a calm and welcoming environment.
Education
Master of Business Administration - Human Resources Management
LPU
Jalandhar03.2021
Diploma of Higher Education - Tourism and Hospitality Management
Kingston international buisness
Singapore2017
Skills
- Target achievement
- Revenue growth strategy
- Product knowledge
- SWOT Analysis
- Sales funnel management
Achievements
A leading sales professional consistently exceeding expectations in high-end niche automobile sales, with four sales awards recognizing top performance across multiple campaigns, including the Teachers campaign.
References
Shelton Rego
Head of Product - Monthly and Premium vehicles
Phone: (971) 528843344
Relationship: Former head of retail at Dollar car rental, Dubai
Timeline
Business development executive
Dollar Car Rental
04.2024 - Current
Sales officer
Binous Gym
02.2023 - 02.2024
Assistant manager
Teleperformance India
06.2019 - 09.2023
Guest relations executive
Zaferano Italian Restaurant
09.2015 - 09.2017
Master of Business Administration - Human Resources Management
LPU
Diploma of Higher Education - Tourism and Hospitality Management
Kingston international buisness
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