ALFRAN AGNELIA HITLER JOSE VAZ DIAS
Dubai
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player brining necessary experience and knowledge to tackle any operational demand.
Overview
8
8
years of professional experience
Work History
Front Office Supervisor
Emirates Grand Hotel
09.2022 - Current
- Providing Leadership and direction for employees, supervising activities to drive productivity and efficiency
- Coaching team members through new or difficult workflows
- Delegating task to make best use of individuals skills
- Supporting team to overcome new challenges by forecasting knowledge and skill gaps
- Reporting on team performance to higher leadership, proactively offering action for area of improvement
- Training staff to resolves complaints appropriately to maintain guest satisfaction
- Led shift and motivate the team to drive sales
- Professionally handling difficult guest complaint and objection to maintain first class guest service standard
- Supporting new hires through onboarding process for a speedy and successful training
- Coordinating with other departments to resolve and assist with difficulty so as to ensure the operation runs smoothly
- Drafting documents and reports for management review
Front Office Trainee Supervisor
Beleza by the beach
06.2018 - 06.2022
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standards
- Training new hires and set up mentoring relationship to drive team performance
- Handling guest complaints and rectifying product and service issues
- Managing daily planning of workplace operation, clearly communicating targets to staff for smooth, efficient task delivery
- Maintaining clean, organized working areas to create positive, productive environments with minimal risk
- Motivating team through providing hand-on practical support to all members of staff on duty
- Encourage mutual trust, respect and cooperation among team members
- Keeping files organized and up to date for accurate record-keeping purpose
- Drafting documents and reports for managements review
Front Office Associate
Holiday Inn Resort
11.2016 - 05.2018
- Greeting guests with warmth and professionalism
- Receiving and screening high volume internal and external communications, calls and email
- Arranging filling systems for easy use and retrieval by personnel
- Doing check in and check out process in a professional manner
- Taking feedback by interacting with the guest for the guest stayover and at check out
Education
Diploma - office and computer management
Stenodac Institute
Goa, India12-2016
Bachelor - Commerce
Goa University
04-2016
Skills
- Leadership
- Skill Training
- Development
- Department management
- Team supervision
- Multitasking proficiency
- Complaint handling
Languages
English
Hindi
Timeline
Front Office Supervisor
Emirates Grand Hotel
09.2022 - Current
Front Office Trainee Supervisor
Beleza by the beach
06.2018 - 06.2022
Front Office Associate
Holiday Inn Resort
11.2016 - 05.2018
Diploma - office and computer management
Stenodac Institute
Bachelor - Commerce
Goa University
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