ALI BAMATRAF
Abu Dhabi,UAE
Summary
A Biomedical Engineer with 10 years of experience in diverse roles. Skilled in medical devices, customer service, strategic planning, and management. Acquired the ability to install, maintain, troubleshoot, and provide training for medical devices. Major assignments were developed through technical support, sales, business development, and marketing.
Responsible for technical support for ZOLL units under Leader Healthcare, UAE for over 8 years.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Sales Accounts Manager
Leader Healthcare
Abudhabi, UAE
01.2020 - Current
- Achieved customer satisfaction by managing and resolving account inquiries.
- Developed new business opportunities for increased revenue.
- Strengthened client relationships with regular follow-ups.
- Implemented sales strategies to maximise profit margins.
- Managed key accounts to sustain business growth.
- Attended industry conferences to stay abreast of market trends.
- Trained junior staff members for improved performance levels.
- Coordinated with marketing team for effective product promotion.
Technical support team leader
Leader Healthcare
Abu Dhabi
01.2020 - 12.2024
- Managing a team of 04 members focusing PPM, Corrective, Installation & Technical training
- Support inventory management and stock checking
- Keeping up to date with new developments in field, nationally and internationally
- Build contacts with potential clients to create new business opportunities
- Attending medical Exhibition in order to update technology development
- Discussing and solving problems of manufacturing quality with sales departments
- Keep prospective client database updated
- Arrange meetings for senior management with prospective clients
- Provided staff\Client training, resulting in enhanced technical knowledge across team.
- Coordinated team meetings for improved communication and productivity.
Sales & Technical support
Leader Healthcare
03.2018 - 03.2020
- Develop and Maintain our relationship with our Partner's & clients
- Plan, assist and coordinate Installations, Repairs and Preventive Maintenance of medical devices and equipment in private and public entities
- Filling technical specification for tender equipment
- Create, evaluate, negotiate and execute Annual Maintenance Contracts (AMC), Quotations, RFQs, RFPs and Service Contract Proposals
- Perform in-service/Clinical training
- Working with Product specialist, manufacturer to solve Technical and clinical problems
- Assisting demo/trials of medical products
- Creating sales leads, promoting products
- Keeping up to date with new developments in the field, nationally and internationally
- Attending medical Exhibition in order to update the technology development
- Discussing and solving problems of manufacturing quality with sales departments
- Assisting Marketing department
- Daily report to the Technical director.
Field Service Engineer
LEADER HEALTHCARE
03.2015 - 03.2018
- Team Leader for Emergency Medical Service Department
- Installation of Equipment/Corrective Equipment
- Preventive Maintenance at regular intervals
- Field of Equipment handling: Emergency - Homecare - OR - Simulation - Dermatology - Anesthesia - ICU Ventilation - Monitoring
- Support inventory management and stock checking
- Collaborate with customers, vendors and third party service providers for all kinds of installations, repairs, and PPMs
- Create, manage and control technical documentation as per requirements of SEHA, DHA & GHQ
- Perform in-service training for newly installed equipment
- Daily report to the Technical director.
Assistant Engineer
LEADER HEALTHCARE
03.2014 - 03.2015
- Pre-Delivery Inspections (PDI) of medical equipment
- Field of Equipment handling: Home care - Dermatology
- Daily report to the Technical director.
Services Engineer
Al-Maha Medical Equipment
12.2013 - 01.2014
- Pre delivery Inspections
- Preventive Maintenance, testing and maintenance at regular intervals
- Document handover and follow up.
Biomedical Engineer (Trainee)
Mafraq Hospital
02.2013 - 08.2013
- Receive New Medical Equipment's from Vendor Inspections
- Inspection functionality of New Equipment's before Handover to End-user
- Preventive Maintenance, testing and maintenance at regular intervals
- Document handover and follow up.
Education
B. Eng in Electronics Majoring in Bio-Instrumentation -
Multimedia University
01.2009 - 01.2013
High School - undefined
Al Mutanabbi School
01.2007 - 01.2008
ZOLL MEDICAL
Skills
- Quick Learner
- Strong technical knowledge of resuscitation equipment
- Customer Services Skills
- Ability to rapidly build relationship and set up trust
- Microsoft Office Troubleshooting expert
- Multi Tasking
Certification
- Basic Life Support Course - BLS First Aid
- Microsoft technology associate Networking Fundamental
Languages
Arabic
English
Indonesia Bahasa
Personal Information
- Place of birth: UAE
- Citizenship: Indonesian
- Date of birth: 01/30/91
- Marital status: Married
Training Course
- ZOLL Medical - Emergency & Defibrillator devices
- 3M - OR devices
- AIRSEP CAIRE - Respiratory Homecare devices
- HEYER Healthcare - Anesthesia - ICU Ventilation - Monitoring Units
- NONIN Healthcare - vital signs monitor
- RDT - Telemedicine
- THORNHILL - Portable life Support Devices
- SAM MEDICAL - Life Saving Products
- Kartsana - Strechers
- Evac - Health & Safety Products
- Edge System - Derma devices
- Hydrafacial - Dermatology
- Niox Vero - Respiratory
Accomplishments
Taking a lead and support for completing below recent project 2023\2024
- 115 Defibrillator of ZOLL R series\X series in Cleveland Clinic Abu Dhabi
- 90 Defibrillator of ZOLL R\X in sheikh shakhbout medical city
- 120 ZOLL AED aviation in Etihad Airline
- 100 ZOLL AED plus in RTA
- 50 Defibrillators of ZOLL R series in Tawam Hospital
Timeline
Sales Accounts Manager
Leader Healthcare
01.2020 - Current
Technical support team leader
Leader Healthcare
01.2020 - 12.2024
Sales & Technical support
Leader Healthcare
03.2018 - 03.2020
Field Service Engineer
LEADER HEALTHCARE
03.2015 - 03.2018
Assistant Engineer
LEADER HEALTHCARE
03.2014 - 03.2015
Services Engineer
Al-Maha Medical Equipment
12.2013 - 01.2014
Biomedical Engineer (Trainee)
Mafraq Hospital
02.2013 - 08.2013
B. Eng in Electronics Majoring in Bio-Instrumentation -
Multimedia University
01.2009 - 01.2013
High School - undefined
Al Mutanabbi School
01.2007 - 01.2008
ZOLL MEDICAL
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