ALI BASIM AL AMEER
Fujairah,United Arab Emirates
Summary
Highly experienced operations and customer service professional with 18 years of success across the UAE and UK markets. Specialized in logistics, government relations (PRO), and CRM, with a strong track record of improving operational performance, driving customer satisfaction, and supporting business growth. Skilled in managing complex processes, coordinating with government authorities, and leading service excellence in fast-paced environments
Overview
18
18
years of professional experience
Work history
Professional Experience
University of Leicester
, United Kingdom
2022.01 - 2023.01
- Gained exposure to an international academic environment, enhancing administrative and communication skills.
Service Advisor
ZenoMotors
2020.01 - 2022.01
- Handled customer service operations in an automotive service center, improving service quality and customer satisfaction.
Sales & Customer Service
Emirates Post
2005.01 - 2019.01
- Managed logistics operations, customer relationships, and government procedures, contributing to service improvement, efficiency, and revenue growth.
Education
Diploma -
Institute of Wired & Wireless Communications
IraqSkills
- Operations Management
- Customer Service
- Business Development
- Logistics & Supply Chain skills
- Sales
- Government Relations (PRO) CRM
- Team Leadership
- Communication skills
- Strategic planning
- Social media marketing
- Digital skills
- Problem-solving
Languages
Arabic
Native
English
Fluent
Timeline
Professional Experience
University of Leicester
2022.01 - 2023.01
Service Advisor
ZenoMotors
2020.01 - 2022.01
Sales & Customer Service
Emirates Post
2005.01 - 2019.01
Diploma -
Institute of Wired & Wireless Communications