ALI CHAMAMA
Dubai,UAE
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Dedicated Sales professional with a proven aptitude for spearheading revenue growth. Well-versed in cultivating strong bonds with customer to boost loyalty and retention while improving satisfaction levels.
Highly skilled at fostering relationships with customers to increase loyalty and retention . Adept at operating in fast-paced environments, with a strong ability to think critically and find innovative solutions. Seeking to leverage strong target achievement to progress within growing company.
Overview
7
7
years of professional experience
3
3
Years of post-secondary education\
7
7
Certifications
2
2
Diplomat
Work History
Sales Executive Plus and Trainer
Sacoor Brothers
Dubai, UAE
01.2023 - 06.2024
- Assisted customers in locating specific items to boost satisfaction.
- Worked energetically to maintain efficient operations during peak trading hours, Daily average of 500 customer
- Creates a positive first impression for the customer through energetic attitude, smile and sincere greeting.
- Provides customers with current relevant information about the product.
- Provides quality service in the fitting rooms, follows up with customers in timely manner.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Provide information and process transactions, captures customer information in the database.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Planned and executed promotions and sales to increase revenue.
- Trained new employees based on Sacoor Brothers policies and procedures.
- Supervised employees, providing coaching and mentorship to optimize productivity.
- Maintained detailed and current records of inventory.
- Followed company procedures and guidelines for smooth retail operations.
Cabin Crew
Emirates Airlines
Dubai, UAE
07.2019 - 12.2022
- Prepared cabin and passengers for safe landing.
- Greeted passengers upon boarding and exiting aircraft.
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
- Maintained calmness and composure during emergency situations.
- Helped passenger with diverse comfort requests and answered questions.
- Performed rigorous pre-flight security checks ahead of take off.
- Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
- Handled special needs of children, elderly and individuals with disabilities.
- Served foods and beverages based on passenger locations and ticket tiers.
- Promoted duty-free goods and collected payments from patrons.
- Managed emergency response actions following established procedures for evacuation and passenger safety.
Sales Consultant
Tommy Hilfiger
Dubai, UAE
03.2017 - 04.2019
- Serving 30 to 55 customer daily shop in timely and professional way and exceeding personal target with 15%.
- Welcomed customers and provided responsive assistance to improve store experiences.
- Enhanced customer experience through all communication channels through professionalism and product knowledge.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Maintained display and organization of department based on visual merchandising guidelines.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Accepted card and cash payments in CRM register system.
- Prepared invoices for customers with large orders or special sales types. and Farwell.
Education
Diploma of Hosting and Tourist Entertainment - Cabin Crew, Aviation
09.2012 - 06.2014
Diploma in Building Design - Architecture
09.2009 - 06.2011
Skills
- Energetic self-starter
- Outgoing and enthusiastic
- Problem-solving
- Exceptional interpersonal communication and Multilingual
- Leadership and team building
- Outstanding customer service
- Superb time management
- Cross-selling and upselling expert
- Sales-driven
- Customer-focused
- Operation Management
Certification
- Sales Strategy: Building Relationships to Successfully Sell
- Winning Sales Demos: Skills and Strategies for Success
- Build a Career for Positive Social Impact
- Dubai Way Champion Certificate for Customer Service
- How to sell on value not price
- EMPOWER Certificate - Guest Contacts and Personalization (DLP)
- Communicating Time Boundaries: A Business English Primer
Languages
English
Fluent
Arabic
Native
French
Advanced
Affiliations
- Traveling. Reading. Global Connect. Swimming. Media Connoisseur. Watching movies and television. Going to nature places. Learning new things
Accomplishments
Employee of the quarter, Sacoor Brothers-2023
References
References available upon request.
Timeline
Sales Executive Plus and Trainer - Sacoor Brothers
01.2023 - 06.2024
Cabin Crew - Emirates Airlines
07.2019 - 12.2022
Sales Consultant - Tommy Hilfiger
03.2017 - 04.2019
Centre Casablancais de Formation Appliquee (CCFA) - Diploma of Hosting and Tourist Entertainment, Cabin Crew, Aviation
09.2012 - 06.2014
Office de la Formation Professionnelle et de la Promotion du Travail (OFPPT) - Diploma in Building Design, Architecture
09.2009 - 06.2011
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