Ali Shan
Dubai
Summary
To have a growth oriented and challenging career, where I can contribute my knowledge and skills to the organization and enhance my experience through continuous learning and team work.
Overview
10
10
years of professional experience
Work history
Security Guard CCTV Operator
Skill Force Security Services L.L.C
Dubai
01.2021 - 07.2025
- Operating and monitoring all surveillance security systems/cameras within the Control Centre in an efficient manner and in compliance with the operating procedures, legislation and best practice.
- Recording all events, incidents and actions taken in a clear, legible and accurate written format.
- To maintain a secure system for providing data in accordance with the regulations and also to ensure the security of the control room and equipment.
- Maintained at all times and to report equipment failure to the Chief Security Officer or Management.
- Providing efficient and courteous radio and telephone answering service and deal efficiently with all enquiries.
- Liaising with the security agencies and members of staff to ensure the appropriate use of the CCTV system.
- Include all evidential records and witness statements to a standard acceptable to the rules of evidence.
Security Guard
Skill Force Security Services L.L.C
Dubai
01.2020 - 01.2021
- Providing good customer services and handling Natural ability to profile customers and develop relationships to maximize potential success.
- Guiding and assisting customers for the right directions in professional way.
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Providing quick actions and assistance to all tenants or customers in emergency situations.
- Doing daily checklist for a daily routine and operations to ensure that all section was properly monitored and in control.
- Reporting and handling over all lost and found items.
- Highly self-motivated, organized and able to manage own time.
Tele sales Executive
GROW UP COMMERICAL
01.2019 - 01.2020
- Company Overview: Etisalat
- Package Promotion & E-Life sales team member.
- Generating leads, following up customers & closing leads.
- Providing information to customers by understanding of requests, answering questions, offering assistance.
- Attending sales meetings, conference and events.
- Schedule appointments, calls and meetings.
- Keep up the data with product developments.
- Devising new sales and marketing strategies.
- Work in close collaboration with presales team & delivery teams to ensure that proposed offering & services fully meet customers, business and technology needs.
- Etisalat
Sales Supervisor
Al Misbah General Trading
01.2018 - 01.2019
- Greet and assist customers.
- Respond to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when necessary.
- Instruct staff on how to handle difficult or complicated sales.
- Meet financial objectives by preparing an annual budget; scheduling expenditures; analysing variances and initiating corrective actions.
- Formulate pricing policies and accuracy.
- Attend trade shows to identify new products and services.
- Coach, counsel, recruit, train and discipline employees.
- Approve contracts with vendors.
- Utilize information technology to record sales figures for data analysis.
Tele sales Executive
Cream Center Mall
01.2016 - 01.2017
- Company Overview: Pakistan
- Ensure high levels of customer satisfaction through excellent sales services.
- Assess customers' needs and provide assistance and information and products features.
- Welcome customers to the store and answer their queries.
- Follow and achieve department's sales goals on a monthly, quarterly and yearly basis.
- Maintain in stock and presentable condition assigned areas.
- Activity seeks out customers in store.
- Team up with co-workers to ensure proper customer service.
- Suggest ways to improve sales (e.g. planning marketing activates changing the store's designs).
- Trains new workers.
- Pakistan
Education
Intermediate -
Diploma in Computer Application - M-S OFFICE
CCTV Operator License - Dubai
Train The Trainee - Dubai
DoubleTree by Hilton Al Jadaf
Skills
- Self-motivated
- Hard working
- Good communication skill
- CCTV operation
- Security breach investigation
- Anti-Terrorism techniques
- Technical surveillance
- Patient attitude
- Bag searching
- Key holding responsibility
- Security systems operation
- Detailed incident documentation
- Alarm response efficiency
Languages
English
Hindi/Urdu
Custom
Will be furnished on demand.
Timeline
Security Guard CCTV Operator
Skill Force Security Services L.L.C
01.2021 - 07.2025
Security Guard
Skill Force Security Services L.L.C
01.2020 - 01.2021
Tele sales Executive
GROW UP COMMERICAL
01.2019 - 01.2020
Sales Supervisor
Al Misbah General Trading
01.2018 - 01.2019
Tele sales Executive
Cream Center Mall
01.2016 - 01.2017
Diploma in Computer Application - M-S OFFICE
CCTV Operator License - Dubai
Train The Trainee - Dubai
DoubleTree by Hilton Al Jadaf
Intermediate -
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