Adam Byansi
Abudhabi
Overview
9
9
years of professional experience
Work History
Security Guard-CCTV Operator
G4S
10.2015 - Current
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
- Completed full building and grounds patrols to spot and investigate concerns.
- Interacted assertively but non-confrontationally with personnel and general public.
- Patrolled and monitored premises through cctv,or do patrol on bicycle, and by foot.
- Monitoring all sensitive areas timely through the cctv
- Preparing daily security reports and coordinating with law enforcement team whenever cctv footage is required by the authorities
- Maintaining orderly and proper working condition of the cameras by coordinating with the concerned teams on site
Concierge
G4s
12.2018 - 05.2022
- Greeted guests upon arrival by providing warm welcome.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Maintained accurate and up-to-date records of guest information.
- Responded to guest inquiries to maximize guest satisfaction.
- Scheduled and confirmed restaurant reservations for guests.
- Created welcoming and comfortable environment for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Handled customer complaints to satisfy and retain guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Assisted with luggage handling, valet services and concierge services.
- Provided accurate information regarding local attractions, restaurants and activities.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Maintained high level of professionalism and discretion when dealing with guests.
Education
Bachelors Of Business Administration (BBA) - Accounting
Nkumba University
Entebbe- Uganda10.2013
Skills
- Verbal and Written Communication
- Staff Management
- Criminal Investigations
- Microsoft Office
- File and Records Management
- Safety and Security
- Emergency Response
- English Fluency
- Microsoft Excel
- Document Preparation
- Emergency Management
- Superb Surveillance Skills
- Flexibility Techniques
- Customer Satisfaction
- Alarm Systems
- Customer Inquiries
- Cooperative Attitude
- Smoke Alarms
- Access Systems and Patrol
- Call and Complaint Investigation
- Dispatching
- Monitoring
- Writing
- Coordination
- Service-Orientation
Timeline
Concierge
G4s
12.2018 - 05.2022
Security Guard-CCTV Operator
G4S
10.2015 - Current
Bachelors Of Business Administration (BBA) - Accounting
Nkumba University