Overview
Work History
Education
Skills
Timeline
Generic

Adam Byansi

Abudhabi

Overview

9
9
years of professional experience

Work History

Security Guard-CCTV Operator

G4S
10.2015 - Current
  • Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Patrolled and monitored premises through cctv,or do patrol on bicycle, and by foot.
  • Monitoring all sensitive areas timely through the cctv
  • Preparing daily security reports and coordinating with law enforcement team whenever cctv footage is required by the authorities
  • Maintaining orderly and proper working condition of the cameras by coordinating with the concerned teams on site

Concierge

G4s
12.2018 - 05.2022
  • Greeted guests upon arrival by providing warm welcome.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
  • Maintained accurate and up-to-date records of guest information.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Scheduled and confirmed restaurant reservations for guests.
  • Created welcoming and comfortable environment for guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Handled customer complaints to satisfy and retain guests.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Assisted with luggage handling, valet services and concierge services.
  • Provided accurate information regarding local attractions, restaurants and activities.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Maintained high level of professionalism and discretion when dealing with guests.

Education

Bachelors Of Business Administration (BBA) - Accounting

Nkumba University
Entebbe- Uganda
10.2013

Skills

  • Verbal and Written Communication
  • Staff Management
  • Criminal Investigations
  • Microsoft Office
  • File and Records Management
  • Safety and Security
  • Emergency Response
  • English Fluency
  • Microsoft Excel
  • Document Preparation
  • Emergency Management
  • Superb Surveillance Skills
  • Flexibility Techniques
  • Customer Satisfaction
  • Alarm Systems
  • Customer Inquiries
  • Cooperative Attitude
  • Smoke Alarms
  • Access Systems and Patrol
  • Call and Complaint Investigation
  • Dispatching
  • Monitoring
  • Writing
  • Coordination
  • Service-Orientation

Timeline

Concierge

G4s
12.2018 - 05.2022

Security Guard-CCTV Operator

G4S
10.2015 - Current

Bachelors Of Business Administration (BBA) - Accounting

Nkumba University

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Adam Byansi