ALKA BALI
Ludhiana
Summary
Salon Operations Manager with over 9 years of experience managing high-end salons, delivering exceptional customer service, overseeing day-to-day operations, and leading teams of stylists and beauty professionals. Proven expertise in staff management, training, marketing, and customer satisfaction. Passionate about beauty and wellness, consistently delivering excellence.
Overview
11
11
years of professional experience
Work History
Salon Operation Manager
HAP Looks
10.2022 - Current
- Oversee all salon operations, including staff supervision, inventory management, and customer service
- Handle hiring, training, and team performance
- Consult with clients and ensure high service standards
- Promote salon services through social media and local campaigns
- Manage inventory and ensure compliance with health and safety regulations
- Address complaints professionally to ensure client satisfaction
- Perform various hair, skin, and nail services
Salon Operation Manager
HairStop Salon
08.2016 - 02.2021
- Solely responsible for managing full salon operations, including services, hiring, training, accounting, marketing, and customer loyalty
- Led a high-performing team, maintained service quality, and optimized daily operations
Assistant Salon Manager
HAP Looks
08.2014 - 08.2016
- Supervised daily operations and managed stock and inventory
- Scheduled staff shifts and handled customer feedback and queries
- Trained new hires in makeup, hairstyling, and client service
- Promoted salon services on social media
- Supported team members during peak hours
Education
Complete Makeup & Hair – Basic to Advanced Course
Makeup Studio
Bachelor of Arts - First Division
Punjab University
Secondary Education - Science, First Division
Punjab School Education Board
Skills
- Hair Color Techniques (Cap Highlights, Mesh, Foil, Root Bleach)
- Keratin & Permanent Straightening
- Threading, Waxing, Facials
- Certified Makeup Artist
- Manicure & Pedicure
- People Management & Training
- Client Relationship Handling
- Inventory & Operations Management
- Local Marketing & Promotions
- Conflict Resolution & Problem Solving
Hobbies and Interests
Traveling, Listening to music
STRENGTHS
- Strong interpersonal and communication skills
- Ability to multitask under pressure
- Leadership and staff supervision
- High focus on customer service
- Punctual, adaptable, and self-motivated
- Experience managing opening and closing operations
PERSONAL DETAILS
- Date of Birth: 12 January 1992
- Father’s Name: Mr. Jasvir Kumar
- Gender: Female
- Marital Status: Single
- Languages Known: English, Hindi, Punjabi
- Nationality: Indian
Timeline
Salon Operation Manager
HAP Looks
10.2022 - Current
Salon Operation Manager
HairStop Salon
08.2016 - 02.2021
Assistant Salon Manager
HAP Looks
08.2014 - 08.2016
Bachelor of Arts - First Division
Punjab University
Secondary Education - Science, First Division
Punjab School Education Board
Complete Makeup & Hair – Basic to Advanced Course
Makeup Studio
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