AMAL ALAMERI
Abudhabi
Summary
OBJECTIVES: To join an interactive organization that offers me a constructive workplace for communicating and interacting with customers and people, as well as using my skills in the best possible way for achieving the company's goals and enhance my professional skills in dynamic and stable workplace. PERSOANL SKILLS: Have high motivation to learn and apply. Open minded with high discipline. Have high motivation to be a successful person. The ability to work in a team or as an individual Highly-qualified Training Officer with 1-year track record of improving employee performance through effective training programs. Teaches classes and mentors employees in one-on-one sessions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Training and Development Officer
khidmah
04.2023 - Current
- Developed and implemented effective lesson plans to cover necessary material.
- Identified training needs and planned classes accordingly.
- Acted as training subject matter expert and provided extensive technical support to different departments.
- Adjusted instructional strategies according to student needs and understanding of material.
Call Center Agent
Reach 3c
12.2022 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Special Olympics Volunteer
coordinate the event
03.2018 - 04.2018
- Gained knowledge and experience working with children in educational setting.
- Established and maintained relationships with local organizations to coordinate volunteer efforts.
- Planned and delivered numerous activities and special events.
- Developed strong interpersonal communication skills to promote relationship building with internal and external customers.
Education
Umm Al Arab school
2018
Skills
- COMPUTER SKILLS:
- Microsoft Office
- Excel
- Internet
- Can work on appointments and filing systems Education
- Learning Strategies
- Training and Development Skills
- Social Perceptiveness
- Student Support
- Active Listening
- Lesson Planning
- Learning Metrics
Additional Information
- Participated in think science 2016 Participated as an organizer in special Olympics 2017 Volunteered special Olympics event 2018 Worked in Yas activity 2019 Worked in call center
Certification
Mastering Communications as a Leader
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Turkish
Elementary (A2)
Timeline
Training and Development Officer
khidmah
04.2023 - Current
Call Center Agent
Reach 3c
12.2022 - 04.2023
Special Olympics Volunteer
coordinate the event
03.2018 - 04.2018
Umm Al Arab school
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