AMAL BABU
Ernakulam,india
Summary
To contribute significantly to highly challenging, work with an inspiring team and grow in a reputed organization. Willing to work as a key player in a challenging and creative environment.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
CREATIVE IN F&B
Radisson Red Dubai
Dubai
11.2024 - 09.2025
- Supports the smooth running of the banquets department, where all aspects of the guest conference and banqueting service.Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries.
- Review and understand Banquet Event Orders (BEOS) or Event Plans at the beginning of each shift to ensure banquet rooms are set as per the customer's request.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Recommended drinks to customers, increasing overall sales.
- Implemented new cocktail recipes by researching current trends in the industry.
- Resolved customer complaints promptly to maintain good relationships.
- Created an inviting atmosphere through friendly interaction with customers.
GUEST SERVICE ASSOCIATE IN F&B SERVICE
Marriott Kochi
11.2023 - 10.2024
- Crafted and served a wide variety of cocktails, beers, and wines to patrons, ensuring high-quality and consistent drinks.
- Implemented and maintain comprehensive inventory system, minimizing stock shortages and improving efficiency.
- Manages a high-volume bar, efficiently serving customers and maintain a clean organized workspace.
- Prepared and garnished drinks according to established recipes and preferences expectations.
- Implemented consistently cost-control measures, reducing beverage costs by X% while exceeding customer expectations.
- Monitored and restocked bar supplies as needed.
- Collaborated with colleagues to ensure a smooth workflow.
- Addressed customer concerns or complaints with professionalism.
GUEST SERVICE ASSOCIATE IN F&B SERVICE
Crowne Plaza Kochi
Kochi, India
12.2021 - 08.2023
- Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders.
- Maintains workplace cleanliness throughout shift.
- Follows all health and safety standards.
- Clean, prepare and set up the restaurant & bar, including the decoration of the tables and the menu.
- Communicate to the supervisor concerning the daily operation and needs for supplies, report regularly to the F&B Supervisor concerning daily operation.
- Managed a high-volume bar, efficiently serving customers and maintaining a clean and organized workspace.
- Assisted in organizing and executing special events including private parties and promotional nights.
- Managed various large scale or events like sunburn events, Holi DJ events, Private Parties.
- Worked as bar man in connexions bar.
- Delivers excellent customer service through communication positive attitude, and connecting with customers.
- Is knowledgeable about our offerings and store promotions.
IET (INTERNSHIP)
Pavillion Foods (Dubai) UAE
10.2021 - 01.2022
- Trained in Food & Beverages Services, & Food Production.
IET (INTERNSHIP)
Marriott Kochi
Kochi
12.2019 - 03.2020
- Trained in Food & Beverages Services, & Food Production.
Education
Bachelor of Hospitality and Hotel Administration - (NCHMCT)
Munnar Catering College
Munnar, Kerala 01.2018 - 01.2021
Higher Secondary Education - undefined
Sree Narayana Higher Secondary School
Ernakulam, Kerala 01.2016 - 01.2018
HIGHER SECONDARY -
ST . Alberts Higher Secondary School
ERNAKULAMSkills
- Beverage Knowledge
- Guest Service Skills
- Microsoft Office
- Pos system
- Leadership Skills
- Adaptability
- Responsible alcohol service
- Team Collaboration
- Emma
Languages
English
Malayalam
Hindi
REFERRENCE
Mr. Balu Joy, Lead M&E Operations + OSC, +971588395848, balu.joy@radissonred.com, DSO, Dubai
Timeline
CREATIVE IN F&B
Radisson Red Dubai
11.2024 - 09.2025
GUEST SERVICE ASSOCIATE IN F&B SERVICE
Marriott Kochi
11.2023 - 10.2024
GUEST SERVICE ASSOCIATE IN F&B SERVICE
Crowne Plaza Kochi
12.2021 - 08.2023
IET (INTERNSHIP)
Pavillion Foods (Dubai) UAE
10.2021 - 01.2022
IET (INTERNSHIP)
Marriott Kochi
12.2019 - 03.2020
Bachelor of Hospitality and Hotel Administration - (NCHMCT)
Munnar Catering College
01.2018 - 01.2021
Higher Secondary Education - undefined
Sree Narayana Higher Secondary School
01.2016 - 01.2018
HIGHER SECONDARY -
ST . Alberts Higher Secondary School
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