Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
Generic

Amal Salih

customer service
Dubai,DU

Summary

Proven track record in enhancing customer satisfaction at Zain Telecom Company, leveraging exceptional organizational skills and effective communication to resolve issues and exceed sales goals. Demonstrated flexibility and professionalism, excelling in both team and individual settings. Expert in using positive vocabulary to foster client relations and improve service delivery. Skilled customer service professional knowledgeable about leading games. Adept at devising new scenarios and stories to diversify gameplay. Enthusiastic about drawing players in and providing memorable experiences.

Overview

3
3
years of professional experience

Work History

Customer Service

Zain Telecom Company
03.2022 - 03.2023
  • Achieved individual sales goals and customer service goals.
  • Offered excellent customer service, addressing client concerns promptly and professionally.
  • Delivered exceptional customer service by addressing concerns promptly and professionally.
  • Documented customer service policies, scripts
  • Provided exceptional customer service to clients, responding to questions effectively.

Receptionist

Royal Hotel
01.2020 - 02.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.

Education

Bachelor of Science - Economic And Social Studies

Khartoum University
Khartoum -Sudan
05.2001 -

High School Diploma -

Noun And Qalam School
Khartoum -Sudan
05.2001 -

Skills

Persuasion

Software

Microsoft Office

Responses to emails

Languages

Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)

Timeline

Customer Service

Zain Telecom Company
03.2022 - 03.2023

Receptionist

Royal Hotel
01.2020 - 02.2021

Bachelor of Science - Economic And Social Studies

Khartoum University
05.2001 -

High School Diploma -

Noun And Qalam School
05.2001 -
Amal Salihcustomer service