Amal Shehata
Dubai,UAE
Summary
Sales and business development expert with strong background in key account management and client relationship management. Demonstrated success in negotiation and deal closing, consistently driving revenue growth and meeting targets through strategic networking and consultative selling. Proficient in market analysis, customer retention strategies, and brand building, with a focus on enhancing communication effectiveness through CRM systems. Dedicated to fostering long-term client relationships and expanding market presence.
Overview
9
9
years of professional experience
Work history
Sales Manager
Xclusive Yachts
Dubai, UAE
2025.04 - 2026.03
- Support sales efforts by making cold calls to warm leads and reactivating dormant contacts to increase premium boat club memberships.
- Maintain sales pipeline through regular follow-up and assist in meeting sales targets consistently.
- Use CRM systems to log interactions and monitor progress for effective lead management.
- Collaborate with marketing to ensure sales activities align with ongoing campaigns.
- Develop client relationships through calls and meetings to encourage membership retention.
- Assist sales team in processing loan applications to maximise approvals.
- Negotiated lucrative contracts to secure long-term client commitment.
- Managed key accounts, resulting in consistent revenue generation.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
B2B SME Account Manager
Etisalat UAE
Dubai, UAE
2024.03 - 2025.03
- Oversaw a portfolio of B2B SME accounts, driving exceptional customer satisfaction and fostering loyalty and retention.
- Cultivated strategic partnerships with key decision-makers to deliver tailored telecom solutions that align with business objectives.
- Executed upselling and cross-selling initiatives across mobile, fixed, and digital services to maximise account revenue.
- Exceeded sales targets through strategic, data-driven account management.
- Spearheaded complex contract negotiations and renewals to secure favourable terms and promote strategic partnerships.
- Resolved customer inquiries and escalations to enhance service delivery and build robust client relationships.
- Optimised account performance through analytical insights, fostering retention and growth strategies.
- Spearheaded cross-functional initiatives with marketing operations and technical teams to elevate client experiences.
- Optimised CRM systems to enhance pipeline management and elevate performance standards.
- Facilitated regular business reviews to enhance partnerships and identify growth opportunities for account expansion.
- Revitalised dormant accounts through strategic relationship-building and targeted networking initiatives to ensure sustained engagement.
Senior Sales Executive
Du (Emirates Integrated Telecommunications Company)
Dubai, UAE
2017.05 - 2024.02
- Managed a portfolio of B2B SME clients, building strong relationships to drive retention, repeat business, and referrals.
- Designed and executed targeted marketing campaigns to increase brand visibility and attract new SME clients.
- Consistently surpassed sales KPIs through strategic networking, consultative selling, and lead generation.
- Led digital marketing initiatives and prepared sales forecasts to support business growth and decision-making.
- Boosted revenue via upselling, cross-selling, and successful contract renewals.
- Delivered customized presentations, proposals, and cost analyses addressing the unique telecom needs of SMEs.
Education
Bachelor of Commerce - Economics & Foreign Trade
Helwan University
Cairo, Egypt 2012.01 - 1 2017
Skills
- Sales and business development
- Key account management
- B2B and B2C sales
- Client relationship management
- Negotiation and deal closing
- CRM proficiency
- Revenue growth and target achievement
- Consultative selling
- Market analysis
- Customer retention strategies
- Brand building and recall
- Promotional activity analysis
- Strategic networking
- Budgeting and cost estimation
- Presentation and communication
Languages
Arabic - Native
English - Professional
Timeline
Sales Manager
Xclusive Yachts
2025.04 - 2026.03
B2B SME Account Manager
Etisalat UAE
2024.03 - 2025.03
Senior Sales Executive
Du (Emirates Integrated Telecommunications Company)
2017.05 - 2024.02
Bachelor of Commerce - Economics & Foreign Trade
Helwan University
2012.01 - 1 2017