Reading, Meeting People, Cooking
AMINA PRECIOUS ABDULLAHI
ADMINISTRATIVE OFFICER /CUSTOMER SERVICE AGENT AND RECEPTIONIST
DUBAI
Summary
Proficient Business Administrator and Customer Care Service with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Certificates
Work History
Customer Service Agent
The Emirates Group - Transport Services Control
Dubai
04.2021 - Current
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
- Adapted to new applications and maintained knowledge of current technologies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Resolved over 20 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
Administrative Officer, Secretary, Receptionist
I-Cell Multimedia Limited – Value Added Services
Dubai
01.2018 - 11.2020
- Standardized office structures and processes to promote collaboration and increased performance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Entered data into system and updated over 90 customer contacts with information to keep records current
Administrative Assistant, Secretary, Receptionist
International Centre for Islamic Culture & Education (ICICE)
Abuja
01.2016 - 01.2017
- Executed record filing system to improve document organization and management.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Increasing work efficiency by over 30%
- Managed multiple tasks and met time-sensitive deadlines.
Education
Bachelor of Science - Business Administration
ESPAM FORMATION UNIVERSITY
Cotonou, Benin 01.2012 - 07.2016
Skills
Customer Relations
Administrative support
Money handling abilities
Sales expertise
Outstanding communication skills
Creative problem solving
Staff education and training
Certification
National Youth Service Corp
Interests
Timeline
Data Privacy Basics - The Emirates Group
08-2021
Introduction to Cybersecurity - The Emirates Group
07-2021
Customer Service Agent
The Emirates Group - Transport Services Control
04.2021 - Current
Administrative Officer, Secretary, Receptionist
I-Cell Multimedia Limited – Value Added Services
01.2018 - 11.2020
National Youth Service Corp
10-2016
Administrative Assistant, Secretary, Receptionist
International Centre for Islamic Culture & Education (ICICE)
01.2016 - 01.2017
Bachelor of Science - Business Administration
ESPAM FORMATION UNIVERSITY
01.2012 - 07.2016