Amine El Qomri

• Assisted customers with varying questions using product knowledge and service expertise.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Participated in regular training to maintain up-to-date knowledge on company products and policies.
• Handled phone, email and social media enquiries with consistent customer service across multiple channels.
• Employed active listening and product expertise to successfully resolve inbound queries.

• Answer customer inbound calls
• Confirm in the system if all online order is matching with customer purchase before shipping the item to customer
• Correct customer address if the address is not matching with customer address
• Escalate customer refund delay in case customer did not got him money back in due date after returning the product
• Assist customer to track their shipment if they did not received the same on time

• Trained and coached new starters and other sales team members to help meet team targets.
• Communicated promotions, offers and new products to increase and maximise sales.
• Maintained quality compliance by keeping detailed records of prospects and active client communications.
• Developed in-depth knowledge of company services to make suitable recommendations based on customer needs and preferences.
• Received incoming direct sales enquiries via phone, website, email and referral partners.
• Memorised company sales scripts to improve customer rapport-building.
• Maintained excellent time management skills to meet sales volumes within agreed timescales.
• Initiated contact with new customers and prospects to establish needs and progress sales process.

• Analysed customer data and campaign performance to drive improvements.
• Launched new products and expanded into new markets with exceptional project planning.
• Monitored campaign performance, adapting strategy as needed to ensure business goals were consistently met.
• Supervised all marketing and planning activities to achieve company goals.
• Led client meetings to scope project goals, reporting and deliverables.
• Developed cohesive marketing strategies, identifying macro trends, opportunities and challenges to deliver successful campaigns.

• Manage portfolio of 500 SME companies
• Achieve monthly target by retaining existing companies and add new companies to my account
• Sell broadband internet connection and Mobile services to companies

meet daily basis with our team and management to discuss our strategy and plan to increase our accounts revenues

• Increase company sells by upsale and crosssell to them new products
• Call customer to inform them about new product and sercive that the company offer

• Managing accounting functions including maintenance of general ledger, accounts payable, accounts receivable, and fixed assets
• Performing monthly closing of financial records and posting of month end information while ensuring accuracy of financial statements
• Managing monthly bank reconciliations for ten accounts in UAE and six accounts in Iraq.

• Scheduled inspection activities and arranged required instruments.
• Communicated well with personnel at multiple levels across various teams.
• Maintained inspection documents and generated reports as necessary.
• Paid strict attention to detail to detect discrepancies and non-compliance.
• Recorded findings of inspections using established practices.