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Amir Hassen
Administrative Executive
Dubai
Summary
A responsible and highly motivated administrative personnel with solid background in management, administration, customer service and team leading. I'm passionate, goal driven and enjoy developing great rapport with everyone I interact with. I'm an articulate communicator in multiple languages with great communication skills. My experience working in various positions dealing with people, my exceptional language skills, and my hard work ethic makes me an exemplary professional. My past duties shaped me to be a versatile, responsible, and dedicated quality service professional; in addition to filling these roles with excellence, I also usher motivation, passion and flexibility. Amir is an honest, selfless and decisive person who is always willing to contribute something valuable to the public.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
5
5
Languages
Work History
Guest Service Agent
Grand Excelsior Hotel Deira
Dubai
05.2023 - Current
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Recommended hotel services or amenities that guest may find useful.
- Answered guest inquiries and provided information regarding hotel services and amenities.
Executive Administrative Coordinator
Ministry Of Local Governments
Asmara
02.2020 - 02.2023
- Directing and supervising the national service and martyrs unit under the department of administration and finance
- Providing detail-oriented administrative support to the unit co-workers to ensure efficient office operations
- Communicating with the six regional administrations regarding administrative issues (collaborative public requirements, new government circulars, human resource, social welfare....)
- Regulating the status of national service employees and prepare monthly reports regarding new assignments, changes, releases and terminations
- Monitoring the correspondence between the line ministries regarding the rehabilitation projects for the martyr’s families
- Conducting a public hearing and direct the issue to the concerned subordinate
Personal Assistant to Deputy Director
Ministry Of Local Governments
Asmara
08.2019 - 02.2020
- Managing vary activities by planning, coordinating and aligning schedules to respect executives’ needs
- Drafting correspondence, reports and presentations for subordinates regarding the regional administrations
- Supporting executives with project coordination, data analysis and administrative assistance Implementing new office procedures to increase productivity
- Scheduling and setting-up events, meetings, prepare agendas and documents
Guest Relations Officer
Hotel Asmara Palace
Asmara
01.2019 - 08.2019
- Directing and managing guest relations team to ensure all standards and operating procedures are adhered to
- Managing communications between guests and staff
- Responding to questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
- Reacting promptly to guests' requirements and enquirers as well as anticipate their unstated ones
- Oversee and coordinate all arrivals departures of special guests (VIPs)
- Promoting all amenities, conveniences and programs offered
Education
Bachelors Of Arts - Public Administration
College of Business And Economics
Asmara, Eritrea 09.2014 - 09.2018
Skills
Organizational skills
Affiliations
- National Union of Eritrean Youth and Students
Additional Information
- Military Service
Eritrean Military training and national service
Interests
World Politics
Macroeconomic
International Relations
Motor Sports
Physical Exercise
Timeline
Guest Service Agent
Grand Excelsior Hotel Deira
05.2023 - Current
Executive Administrative Coordinator
Ministry Of Local Governments
02.2020 - 02.2023
Personal Assistant to Deputy Director
Ministry Of Local Governments
08.2019 - 02.2020
Guest Relations Officer
Hotel Asmara Palace
01.2019 - 08.2019
Bachelors Of Arts - Public Administration
College of Business And Economics
09.2014 - 09.2018
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