Overview
Summary
Work History
Education
Skills
Additional Information
FOOTBALL
Timeline
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AMIT ADHIKARI

AMIT ADHIKARI

Cabin Crew
DUBAI

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Summary

My exceptional communication skills coupled with great customer service acumen makes me the right contender for this position.

Through my education and professional experiences I have gained strong skills in providing excellent service to visitors and customers. I am able to greet customers efficiently, resolve inquiries and complaints in a professional manner and provide prompt responses to phone or e-mail communication and written messages.

In addition, I am proficient in Microsoft Office Suite (Word, Excel, and Outlook), database and web-based applications. I enjoy resolving complains of customers through my good oral and written problem solving and interpersonal skills. Please see my enclosed resume for details about my qualifications and skills which are desirable for this position.

Work History

Supervisor

Shake Shack, M.H.Alshaya.Co.Ltd
DUBAI
11.2013 - 09.2017
  • Years Occupation, Main activities and responsibilities
  • Guest Services roles
  • Handle guest requests and concerns promptly and with courtesy
  • Maintain effective and efficient flow of information with guests and all internal departments
  • Handle complex situations and overcome probable challenges presented by clients
  • Maximize revenue and cash flow through promoting facility services and adhering to credit and inventory control
  • Occasionally administering and managing cash handling responsibilities
  • Upselling and suggesting alternative measures to ensure both guest and company satisfaction
  • Open/close cash registers on a daily basis, count money, ensure cash control is maintained, perform handover when applicable and investigate/report any discrepancy
  • Keep inventory of sold items; provide sales reports to Managers for sales monitoring purposes
  • Up-sell and cross-sell products and services in order to reach hourly and daily sales targets.

Senior Airport Services Agent (LOUNGE AND PREMIUM)

EMIRATES AIRLINES
Dubai
11.2017 - 04.2022
  • Main activities and responsibilities
  • Providing fast, friendly and efficient service while managing passenger’s problem on telephone as well as in front of me
  • Providing pertinent information related to airport
  • Efficiently cooperating with management for the smooth passenger flow
  • Educate passengers about airport security protocols and luggage allowances
  • Preparation of weekly and monthly progress reports on policies and programe coordinated
  • Make sure that birder regulations on both visas and luggage are followed
  • Issue boarding cards to patients after verifying their information completely
  • Confer with passengers looking for travelling solutions to gauge their interest.

Cabin Crew Member

FLYDUBAI
DUBAI
05.2022 - Current
  • Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
  • Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
  • Checked personnel for proper uniforms and safety equipment.
  • Oversaw maintenance of all required equipment and sent it out for required services.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.

Education

High School Diploma - Hotel and Tourism Management

Tribhuwan University
NEPAL
01.2007 - 04.2008

District Level Certificate -

Wise Vision Secondary English Boarding School
Nepal
01.2003 - 04.2006

Skills

Cutomer Service Deliveryundefined

Additional Information

I hereby declare that all the information furnished in this document is correct to the best of my knowledge.

FOOTBALL

I LOVE WATCHING GAMES AND I ALSO DO PARTICIPATE SOMETIME

Timeline

Cabin Crew Member

FLYDUBAI
05.2022 - Current

Senior Airport Services Agent (LOUNGE AND PREMIUM)

EMIRATES AIRLINES
11.2017 - 04.2022

Supervisor

Shake Shack, M.H.Alshaya.Co.Ltd
11.2013 - 09.2017

High School Diploma - Hotel and Tourism Management

Tribhuwan University
01.2007 - 04.2008

District Level Certificate -

Wise Vision Secondary English Boarding School
01.2003 - 04.2006

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AMIT ADHIKARICabin Crew