Summary
Overview
Work history
Education
Skills
Timeline
Generic

JOHN MICHEAL LIBERIO

Dubai,UAE

Summary

A passionate individual who seeks for an opportunity where I can grow professionally whilst contributing to the success of the company. Highly motivated, selfdriven, team leader, team player, analytical, keen on details and creative individual with four years of experience in accounts for customer service/server in reputed restaurant and years in customer service and office management. Skilled in working under pressure & in meeting tight deadlines.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work history

Head Waiter/Supervisor

Cartel Restaurant, Fraser Suites, Media City
Dubai, UAE
04.2020 - Current
  • Greet and welcome the customers and present menus.
  • Provide excellent customer services.
  • Always strive towards best customer satisfaction.
  • Make suggestions based on their preferences.
  • Take and serve food/drinks orders.
  • Delivered quality service by providing warm and welcoming environment.
  • Up-sell when appropriate.
  • Arrange table settings and keeping on track if tables are clean and tidy at all times.
  • Check products for quality.
  • Deliver checks and collect payments.
  • Cooperate and communicate with all serving and kitchen staff.
  • Adhere to all relevant health department rules/regulations and all customer service guidelines.
  • Attending customers’ complaints and resolving their issues to ensure high quality customer satisfaction.
  • Making the schedule accordingly in an effecient manne
  • Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
  • Memorised complete menu and offered guests knowledgeable suggestions.
  • Greeted customers, presented menus and shared information about available special items.
  • Followed food hygiene and safety procedures in line with requirements.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.

Shisha Master/ Serve

Cartel Restaurant, Fraser Suites,
Media City , Dubai, UAE
10.2018 - 03.2020
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • • Ensure that the service to the guest is as per hotel standards in order to maximize guest satisfaction.
  • Interact positively and professionally with guest, colleagues and other departments as appropriate and required.
  • Welcome guests on arrival and help to seat them.
  • Recommend and suggest specialties to guest and up sell whenever possible.
  • Take order from guests, put item through micros and follow through service in compliance with hotel standards, clearing and resetting tables once the guests have finished.
  • Collect supplies from store and ensure all side stations are correctly stocked, tidy and clean.
  • Prepare the shisha as per the guests’ order and preferences.
  • Refill and always make sure the charcoal is fresh.
  • Clean and sanitize the shisha and accessories.
  • Update the inventory and place an order if necessary according to the needs in an establishment by still adhering the budget within it's course.
  • Assisting the head waiters in delivering foods, checks and collect payments
  • Consistently arrived at work on time and ready to start immediately.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Completed customer orders with speed and accuracy.
  • Oversaw daily operations to achieve high productivity levels.
  • Supported team by demonstrating respect and willingness to help.
  • Applied positive customer service approach to increase satisfaction levels.

Shisha Master/ Server

Revo Restaurant And Cafe, Lotus Lounge
The Beach House, Anantara Palm Jumeirah Dubai, UAE

Shisha Master/ Server

Mercury Lounge
Sea Fu Restaurant, Suq Restaurant , Dubai, UAE

Shisha Master/ Server

Penrose Lounge, Luna Lounge
Four Season Hotel DIFC, Dubai, UAE

Shisha Master/ Server

Paros Rooftop Restaurant and Tree House
Taj Hotel, Jumeirah Lakes Towers And Business Ba, UAE

Shisha Master/ Server

Millennium Lounge
The Meydan Hotel, Dubai, UAE

Shisha Master/ Server

Ketch Up Restaurant and Cafe
Bluewaters , Dubai, UAE

Shisha Master/ Server

Nama Global Dining, Drift Beach Bar
Intercontinental Fujairah Resort, Al Aqah Dibba, UAE

Call Center Agent/ Quality Assurance,

Six Eleven Global Services,
Cebu City, Philippines
01.2015 - 09.2018
  • Managed customer relationships to achieve high satisfaction rate.
  • Answered calls and resolved queries within target timeframes to achieve KPIs.
  • Used interpersonal skills to deliver excellent internal and external customer service.
  • Fulfilled client requests within agreed timeframes to maintain satisfaction.
  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Measure and evaluate the performance of the customer service representative who come in direct contact with the company’s consumer base.
  • Assess agent’s performance/behavior in a call center, coach and counsel agents to modify their performance/behavior to facilitate a high level of customer service.
  • To ensure that Quality Assurance is applied in an independent, objective and neutral manner.
  • Secondly, to contribute to the following reservations/accounts, or to obtain details of complaints.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Education

Assumption Technical and Vocational Institute -

Bachelor in Information Communication
J.P. Laurel Cabaguio Avenue, Davao City, Philippin
06.2009 - 04.2014

Skills

  • Ability to Work Under Pressure
  • Ability to Work in a Team
  • Ability to Multitask Cutomer Service Oriented
  • Microsoft Office Proficiency Complex
  • Problem Solver Innovative
  • Active Listener Service Focuse
  • Customer Service
  • Guest relations
  • Menu expertise
  • Product knowledge

Timeline

Head Waiter/Supervisor

Cartel Restaurant, Fraser Suites, Media City
04.2020 - Current

Shisha Master/ Serve

Cartel Restaurant, Fraser Suites,
10.2018 - 03.2020

Call Center Agent/ Quality Assurance,

Six Eleven Global Services,
01.2015 - 09.2018

Assumption Technical and Vocational Institute -

Bachelor in Information Communication
06.2009 - 04.2014

Shisha Master/ Server

Revo Restaurant And Cafe, Lotus Lounge

Shisha Master/ Server

Mercury Lounge

Shisha Master/ Server

Penrose Lounge, Luna Lounge

Shisha Master/ Server

Paros Rooftop Restaurant and Tree House

Shisha Master/ Server

Millennium Lounge

Shisha Master/ Server

Ketch Up Restaurant and Cafe

Shisha Master/ Server

Nama Global Dining, Drift Beach Bar

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JOHN MICHEAL LIBERIO