AMIT SHARMA
Dubai
Summary
Expert in restaurant operations specializing in team supervision, customer service, and food safety standards. Proven track record in managing daily activities, coordinating teams, and ensuring efficient shift operations. Skilled in staff training, cost control, and maintaining hygiene standards to enhance customer satisfaction. Effective leader in fast-paced environments, consistently upholding high service standards.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Supervisor
WAYBACK BURGERS
Dubai
01.2024 - 08.2026
- Led F&B staff to deliver exceptional service, contributing to positive guest feedback.
- Trained and developed team members, enhancing service quality and team capabilities.
- Ensured excellent customer service and high-quality food and beverage experiences, enhancing guest satisfaction.
- Addressed customer complaints by actively listening and providing effective solutions.
- Organised events and functions, creating memorable experiences for guests.
- Oversaw inventory and supplies management to ensure efficient operations.
- Maintaining high standards of food safety and hygiene.
barista and cashier
STARBUCK ALSHAYA GROUP
Dubai
01.2020 - 09.2020
- Served hot and cold beverages, enhancing customer experience through quality espresso drinks and brewed teas.
- Operated espresso machines and coffee equipment, ensuring high standards of beverage quality.
- Cleaned coffee machines, counters, and customer areas, upholding sanitation standards for customer safety.
Crew Member
RAISING CAN’S ALSHAYA GROUP
Dubai
09.2019 - 05.2020
- Supported kitchen team in managing daily operations, prioritising and fulfilling high-volume orders in fast-paced restaurant environment.
- Adhered to food safety regulations for handling, preparation, and storage, ensuring compliance and quality standards.
- Implemented food storage procedures to minimise spoilage and reduce waste.
- Followed recipes to achieve food quality and consistency.
- Maintained high levels of kitchen hygiene, including cleaning surfaces and equipment regularly.
Crew Member
FIVE GUYS RESTAURANT
Dubai
04.2015 - 08.2018
- Delivered outstanding customer care with proactive sales and listening skills.
- Recommended products and services to customers, personalising their shopping experience and addressing individual needs.
- Educated customers on promotions, offers and special events, driving increased interest and engagement in product sales.
- Resolved customer complaints and answered queries, achieving high levels of customer satisfaction and building positive relationships.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Processed cash and card payments accurately, ensuring customer confidentiality and discretion throughout transactions.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Scanned products quickly, memorizing codes and prices for unmarked products.
- Examined banknotes for authenticity to ensure secure transactions and prevent counterfeit currency. to spot counterfeit currency.
- Arranged merchandise on shelves following specific brand guidelines to enhance visual appeal. by following brand guidelines.
Education
Diploma - international hospitality management catering technology
Coleman college
Singapore01-2015
Higher Secondary - arts
Punjab school Education Board
India 01-2010
Secondary - Arts
Punjab School Education Board
01-2008
Skills
- Employee training and development
- Dispute resolution
- Staff oversight and supervision
- Performance assessment
- Leadership and team building
- Process improvement
- Time optimisation
- Quality assurance
- Inventory management
- Event coordination and organisation
- Supply chain management
- Customer service and support
- Sales assistance
- Food safety compliance
- Team encouragement and motivation
Language Skills
English
Hindi
Punjabi
Custom
6 Months, Quayside seafood restaurant, Singapore, 2015-01-01
Timeline
Supervisor
WAYBACK BURGERS
01.2024 - 08.2026
barista and cashier
STARBUCK ALSHAYA GROUP
01.2020 - 09.2020
Crew Member
RAISING CAN’S ALSHAYA GROUP
09.2019 - 05.2020
Crew Member
FIVE GUYS RESTAURANT
04.2015 - 08.2018
Diploma - international hospitality management catering technology
Coleman college
Higher Secondary - arts
Punjab school Education Board
Secondary - Arts
Punjab School Education Board