Amit Tolani
Senior Consultant | Digital Transformation | RPA | Process Optimization
Dubai
Summary
A Pivotal Technologist and Automation Evangelist offering over 9 years of experience in implementing successful strategies, motivating highly galvanized teams to produce significant technology-enabled Returns on Investment. A Distinguished background in consulting to drive “5 Star” solutions across multiple organisations.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
Work History
Associate Consultant - Enterprise Support
Hewlett Packard Enterprise
Bengaluru
05.2013 - 03.2016
- Key Accounts: Alcatel-Lucent, Wartsila, Maersk
- Worked on Complex cases which demand extensive research
- Collaborated across teams/workgroups within the enterprise environment with internal consulting teams as well as external system integrators to solve and issues.
- Was a part of a resolving group for all application and software-related issues for all managed infrastructure used by the client
- Regularly monitored infrastructure performance and solutions within scope to ensure they remain in accordance with agreed service levels
- System troubleshooting and software maintenance activities
- Shell Scripting, Identity Management, Server Administration
- Collaborate across teams/workgroups to identify and resolve technical issues
Consultant -Enterprise Solutions (Pre-sales)
Headstart Global
Dubai
04.2016 - 02.2020
- Worked as a liaison between the sales and the technical consulting team
- Generated over USD 4.5M in services revenue in pre-sales capacity over the tenure.
- Work closely with prospects for identi cation of business requirements, documentation of functional and process design to propose an appropriate solution; Assisted
- Preparation of documents like PDD, SDD, BRD, CRP Scripts etc
- Assisted with customer satisfaction and customer success journey
- Consulting with clients regarding both operational and functional queries, mapping required business processes with the enterprise applications and providing client solutions for their business needs
- Worked closely with Client operations teams to prepare and cater to Request for
- Information (RFI) and/or Request for Proposal (RFP) documents
- Presented and demonstrated business solutions, both standard and tailored to prospects for SME as well as enterprise customers
- Conducted Proof of Concept (POC) sessions with customers, Upselling, etc
- Responsible to build business partnership model with system integrators for various business applications with respective verticals developments for operational efficiency
- Monitoring of account KPIs and ensuring solution adoption & retention through customer success strategies
- Solutions: Microsoft Dynamics AX, Dynamics 365 Finance & Operations, Retail Hero,Dineplan, Posera Maitre’D Hospitality , E-commerce integrated platforms
Senior Consultant - Emerging Technologies
Spotnik Technologies - Nikai Group
Dubai
04.2020 - 03.2021
- Responsible for strategic product and consulting cycles in B2B Service line
- Responsible to manage and develop a strategic pipeline for B2B service line for offering various professional services such as Organization-wide Digital Transformation, SAAS opportunities, Organization assessment, Digital strategy design, and Program Management for Transformation and Cloud Adoption Automation journeys
- Key focus on new emerging technologies like Robotics Automation Processing (RPA), Internet of Things (IoT), Smart Centers, Digital Customer Experience, etc.
- Accountable for consulting with prospects for their services requirements and Process Improvement, build/architect solutions or concepts,freeze project deliverables; Documentation; Liable to demonstrate solutions and manage proof of concept (POC) sessions when required
- Liable to monitor project execution, periodic project status updates to C-suite level.
- Accountable to develop and manage Center of Excellence (CoE) by leveraging internal teams, partner networks, and connections for larger projects
- Accountable to foresee and identify risks and mitigate them with strategic planning and internal communications
- Identification; documentation; analysis and solutioning of un-efficient business processes and practices.
- Key Offerings from Spotnik: Smart Solutions, Indoor Positioning, Service Robots, TSystems "Cloud of Things" Platform, Intelligent Operations Center – IOC etc. targeting Logistics & FM industries
Senior Consultant
GEMS Education (Finesse Technologies)
Dubai
05.2021 - 05.2022
- Managing and assisting with Process Engineering & Automation E2E initiatives at GEMS Education leveraging internal applications like SMS, Microsoft Dynamics ERP, Salesforce etc. using RPA platform - Automation Anywhere and OCR Platform - ABBYY
- Collaborated to automate over 25+ processes across key streams like Academic regulatory, Procurement, Sales & Enrolment (over 3700 Man-days saved with an annual return of over AED 2.5M) in addition to Compliance and Data Integrity projects
- Align all functional business requirements (User Stories) across the key streams by understanding business needs and translating them into the application and operational requirements; Perform analysis using the DMAIC framework
- Mapping AS-IS and proposed TO-BE view of the cross-functional processes tools like IBM Blueworks and MS Visio; Preparation of PDD, SDD, BRD for development of automated and scheduled bots
Quantify Processes for AHT, TAT, and manual effort saved to estimate ROI as well as botsizing based on end-user SLA - Facilitate the development of automated processes with strong governance for monitoring and reporting aligned with the scope and vision of the project
- Work closely with the core team members (Solution Architect and Developers) to ensure the day-to-day sprint activities by answering requirement-related queries
- Creating test scenarios and coordinating UAT, to ensure that the developed solution meets business needs and has been created with appropriate error handling measures for business continuity
Business Analyst - Robotics
Emirates NBD (SR Intelligent Technologies)
Dubai
06.2022 - Current
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Evaluated proposed and existing robotics systems to check quality and safety controls.
- Developed, deployed and tested prototype systems to assess functionality and feasibility.
Education
MBA - Marketing
University of The People
California, USA 11.2017 - 08.2020
BE - Computer Engineering
Institute of Engineering & Technology, DAVV
Indore, India 10.2009 - 05.2013
Skills
Leadershipundefined
Certification
Certified ScrumMaster (CSM)
Hobbies
- Travel
- Photography
- Movies
- Fixing things
Timeline
Automation Anywhere - Business Analyst A360
08-2022
Business Analyst - Robotics
Emirates NBD (SR Intelligent Technologies)
06.2022 - Current
Certified ScrumMaster (CSM)
05-2022
Six Sigma - Green Belt (CSSGB)
05-2022
Senior Consultant
GEMS Education (Finesse Technologies)
05.2021 - 05.2022
Senior Consultant - Emerging Technologies
Spotnik Technologies - Nikai Group
04.2020 - 03.2021
MBA - Marketing
University of The People
11.2017 - 08.2020
Consultant -Enterprise Solutions (Pre-sales)
Headstart Global
04.2016 - 02.2020
ITIL Foundation V3
10-2015
Associate Consultant - Enterprise Support
Hewlett Packard Enterprise
05.2013 - 03.2016
Network Management & Ethical Hacking
01-2013
BE - Computer Engineering
Institute of Engineering & Technology, DAVV
10.2009 - 05.2013
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