Ammar Shabahat Khan

Experienced Customer Success Manager with a proven track record of initiating strategies to meet and exceed clients’ expectations. Experienced in managing several accounts and helping to cultivate relationships with customers. Possesses strong communication skills, as well as the ability to manage and motivate teams of coworkers.

• Customer Onboarding: Successfully onboarded 1200+ new customers by helping them understand and use your product.
• Reduced Churn: Reducing customer churn rates by proactively identifying and addressing customer concerns.
• Increase revenue by upselling or cross selling additional products or services to existing customers.
• Feedback: Taking customer feedback to improve products and enhance customer experiences.
• Team Leadership: Building and leading a high-performing customer success team, including training and development of team members.
• Customer Engagement: Increasing customer engagement through regular check-ins, webinars, workshops, and other touchpoints.
• Customer Success Plans: Creating and executing customer success plans for key accounts, ensuring they achieve their desired outcomes.
• Customer Education Programs: Developing and implementing educational programs or resources to help customers become proficient with the product.
• Goal Achievement: Meeting or exceeding specific customer success objectives and targets set by the company, such as revenue goals, customer adoption rates, or renewal rates.
• Case Studies and Success Stories: Successfully collected 52 case studies and 480 success stories from customers which are documented and shared success stories provided by customers.