Amna Alnaqbi
bussniess cycle coordinator / customer service officer
Sharjah - Khorfakkan,UAE
Summary
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Reliable (Coordinator/ team leader) with retail industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver. Dedicated & highly effective in undertaking administrative and management tasks. Manages complex data with excellent organization. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business cycle Coordinator
Carrefour - Majid AL Futtaim retail
Fujairah , UAE
09.2022 - 09.2024
- Addressed customer complaints and resolved issues.
- Managed and prioritized varied and busy workload to meet deadlines.
- Trained and assigned tasks to team members.
- Coordinated project meetings, documenting key action items and decisions.
- Answered phone calls and responded to emails from clients.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Managed databases and information systems, maintaining accurate and accessible records.
- Planned and coordinated events and activities, maintaining seamless and efficient workflow.
- Scheduled meetings to discuss progress of projects and tasks.
- Managed around 50-100 customer calls (complaints & requests) per day.
Customer service representative
Carrefour - Majid Al Futtaim Retail
Sharjah - Fujairah , UAE
11.2021 - 09.2022
- Obtained feedback from customers to improve service experience.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Processed high-value payments with meticulous accuracy.
- Offered current, accurate advice on optional solutions for concerns.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Followed scripts when answering common customer questions.
- Handled in-person, email and mailed correspondence.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Personal assistant to the chairman - Trainee
Municipality of Khorfakkan
Khor'fakkan , UAE
03.2020 - 04.2020
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Professionally greeted clients and delivered friendly, knowledgeable assistance.
- Documented data and stored important records on database.
- Copied, scanned and faxed documents to assigned recipients.
- Arranged supplies, documents and spaces for meetings.
- Photocopied and printed presentations and reports for meetings.
Human resources trainee
Municipality of Khorfakkan
Khorfakkan , UAE
02.2020 - 03.2020
- Coordinated staff performance and productivity assessments.
- Analyzed team performance and productivity data to identify vocational training requirements.
- Assisted HR team with general administration and paperwork to maintain optimal processing times.
- Interviewed and hired staff fitting job and team requirements.
- Enhanced onboarding processes by preparing induction packs and employee files for new starters.
- Coordinated induction training and onboarding procedures for seamless hiring operations.
Education
High School Diploma - Arts
Bahithat Albadiya High school
Khor'fakkan, Sharjah, UAE /2016 - /2017
Skills
- Leadership skills
- Customer relationship building
- Logistical planning
- Outstanding customer service
- Facility management
- Department management
- Team oversight
- Event planning
- Administrative leadership
- KPI management
- Invoice processing
Languages
Arabic
Native
A1
English
Fluent
A1
Korean
Beginner
A1
Chinese (Mandarin)
Beginner
A1
Affiliations
- Technology & internet information skills
- learning languages
- karting & learning about cars
Accomplishments
- Spark of the month ( December -2022).
- Retail customer experience Ambassador (2023)
- Ambassador of staff (daily tasks) BC Applications & Devices (2023).
Certification
- Store First Aid team (2023)
Timeline
Business cycle Coordinator
Carrefour - Majid AL Futtaim retail
09.2022 - 09.2024
Customer service representative
Carrefour - Majid Al Futtaim Retail
11.2021 - 09.2022
Personal assistant to the chairman - Trainee
Municipality of Khorfakkan
03.2020 - 04.2020
Human resources trainee
Municipality of Khorfakkan
02.2020 - 03.2020
High School Diploma - Arts
Bahithat Albadiya High school
/2016 - /2017
- Store First Aid team (2023)
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