AMOR AMDOUNI
DUBAI,UAE
Summary
Seasoned Cabin Crew Leader with 16 years of experience, including extensive responsibilities as Purser, delivering exceptional leadership, operational control, and premium service across diverse international routes. Strong track record of driving safety excellence, elevating customer satisfaction, and ensuring flawless execution of Emirates’ service philosophy. Adept at leading, mentoring, and developing multicultural teams while maintaining a calm, confident, and solution-oriented approach in high-pressure situations. Known for strategic decision-making, strong communication skills, and the ability to foster a collaborative, motivated, and high-performing cabin environment. Committed to embodying Emirates’ values and contributing to continuous service innovation and operational efficiency.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work history
Flight Purser
Emirates Airlines
Dubai
03.2024 - Current
- Supervised cabin crew to achieve high service standards and effective teamwork.
- Ensured compliance with all safety and security procedures.
- Coordinated premium cabin service flow to enhance passenger experience.
- Addressed customer concerns and special needs with professionalism.
- Assisted flight deck during operational challenges for seamless operations.
- Conducted pre- and post-flight briefings, focusing on safety reviews.
- Coached junior crew members to improve performance and service delivery.
- Completed operational logs, reports, and safety documentation accurately.
Cabin supervisor
Emirates Airlines
Dubai, UAE
05.2013 - 02.2024
- Supervise and coordinate the cabin crew to ensure smooth operations and adherence to service protocols.
- Monitor service delivery and cabin standards, identifying areas for improvement and implementing corrective actions.
- Conduct quality checks on passenger service, safety compliance, and cabin presentation.
- Mentor and support junior crew members, providing guidance, feedback, and professional development.
- Act as the first point of contact for crew during operational challenges or passenger-related issues.
- Assist in planning crew duties, shifts, and responsibilities to optimize efficiency and performance.
- Review and report on cabin operations, incidents, and service quality metrics to senior management.
- Ensure all safety and security procedures are followed without compromising service excellence.
- Foster a positive, collaborative, and professional cabin environment.
- Support the Purser and management in maintaining Emirates’ premium service standards.
Cabin Crew
Emirates Airlines
Dubai, UAE
07.2008 - 04.2013
- Deliver high-quality customer service, ensuring passenger comfort, satisfaction, and safety throughout the flight.
- Conduct pre-flight safety checks, briefings, and prepare the cabin for boarding.
- Demonstrate safety procedures and emergency equipment usage to passengers.
- Assist passengers with special needs, seating, baggage, and in-flight services.
- Serve meals, beverages, and retail items according to airline service standards.
- Monitor cabin environment and passenger behavior, responding promptly to incidents or emergencies.
- Maintain cleanliness, order, and presentation of the cabin throughout the flight.
- Communicate effectively with Purser, Cabin Supervisor, and flight deck to ensure smooth operations.
- Report any operational, safety, or service issues accurately and promptly.
- Uphold airline brand standards, promoting a professional, courteous, and culturally sensitive environment.
IT teacher
Institut Hammamet des langues vivantes
Hammamet, Tunisie
01.2007 - 07.2008
- Developed and delivered IT curriculum, including programming, software applications, and digital literacy.
- Conducted practical and theoretical lessons, ensuring students’ understanding and engagement.
- Assessed student progress and provided constructive feedback to enhance learning outcomes.
- Organized workshops and projects to encourage hands-on experience and problem-solving.
- Maintained classroom discipline while promoting a positive and inclusive learning environment.
- Collaborated with colleagues to improve teaching methods and integrate new technologies.
- Managed IT resources, software, and equipment to support effective teaching.
IT technician
JAL Group Company
Menzel Bourguiba, Tunisia
07.2005 - 12.2006
- Installed, configured, and maintained computer systems, hardware, and software.
- Monitored and troubleshooted network issues to ensure reliable connectivity.
- Provided technical support to staff and students, resolving IT problems efficiently.
- Maintained IT inventory, documentation, and system updates.
- Assisted in implementing IT policies, procedures, and security protocols.
- Trained users on software applications, tools, and IT best practices.
- Collaborated with team members to improve IT infrastructure and operational efficiency.
Education
Bachelor's degree - Information Technology (IT)
Higher Institute of Applied Science and Technology (ISSAT),
Tunisie 09.2002 - 07.2005
Skills
- Cabin Crew Leadership & Supervision
- Flight Safety & Emergency Procedures
- Premium Customer Service
- Crisis & Conflict Management
- Multicultural Team Coordination
- IT Support & Troubleshooting
- Communication & Interpersonal Skills
- Problem-Solving & Decision-Making
Languages
Arabic
Native
French
Fluent
English
Fluent
Portuguese
Intermediate
Affiliations
- Reading
- Sports
- Desert Off-road
Timeline
Flight Purser
Emirates Airlines
03.2024 - Current
Cabin supervisor
Emirates Airlines
05.2013 - 02.2024
Cabin Crew
Emirates Airlines
07.2008 - 04.2013
IT teacher
Institut Hammamet des langues vivantes
01.2007 - 07.2008
IT technician
JAL Group Company
07.2005 - 12.2006
Bachelor's degree - Information Technology (IT)
Higher Institute of Applied Science and Technology (ISSAT),
09.2002 - 07.2005