Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
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Pradeep Rajendra

Pradeep Rajendra

Dubai,U.A.E.

Summary

Experienced Flight Purser with extensive knowledge in aircraft safety and security procedures along with customer service proficiency. Adept at managing flight preparations, delivering crew briefings, and ensuring flight safety compliance. Committed to ensuring smooth and efficient service delivery while maintaining high standards of safety and comfort through exceptional communication and problem-solving skills. Focus is on cabin crew leadership and passenger safety. Known for exceptional leadership skills and ability to manage cabin crew seamlessly. Successfully improved in-flight service quality and passenger satisfaction through training initiatives and attention to detail. Streamlined procedures, ensuring safety and comfort on all flights. Career goal: to enhance passenger experience through exceptional service and leadership.

Overview

24
24
years of professional experience
3
3
years of post-secondary education

Work history

Flight purser

Emirates Airlines
Dubai, U.A.E.
04.2008 - Current
  • Conducted pre-flight briefings for effective communication amongst the crew.
  • Facilitated special arrangements for elderly or physically challenged travellers, created an inclusive environment.
  • Adhered strictly to aviation regulations, promoted safe flying experiences for all aboard.
  • Maintained safety regulations with frequent checks of emergency equipment.
  • Overcame language barriers for clear communication with international passengers.
  • Trained new crew members, improved team performance.
  • Liaised effectively with ground staff and other departments.
  • Handled difficult situations to achieve a peaceful resolution.
  • Prepared reports on flight incidents with complete detail and accuracy.
  • Provided first aid support in medical emergencies, maintained passenger wellbeing.
  • Delivered announcements over public address system for important notifications.
  • Promoted airline products and services, enhanced customer satisfaction.
  • Developed relationships with passengers through excellent customer service interactions.
  • Coordinated cabin services for smooth in-flight operations.


Cabin crew member

SriLankan Airlines
Colombo, Srilanka
02.2006 - 03.2008
  • Ensured safety regulations compliance for passenger security.
  • Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability.
  • Enhanced passenger comfort by maintaining clean and orderly cabin environment.
  • Collaborated effectively with other crew members to provide seamless service, improving overall flight experience.
  • Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.

Network administrator and Team leader

Vodafone UK
Liverpool, U.K.
09.2002 - 12.2005
  • Implemented comprehensive backup solutions, resulting in data protection and disaster recovery readiness.
  • Executed routine maintenance checks, ensuring the stability of the network.
  • Proposed cost-effective solutions to senior management that improved ROI on technology investments.
  • Enhanced security measures with installation of advanced firewall and encryption systems.
  • Configured servers using industry best practices to ensure optimal functionality.
  • Evaluated latest networking trends and technologies, keeping the company up to date.
  • Conducted comprehensive audits of the company's IT infrastructures providing insights on necessary improvements.

Logistics and IT manager

Saber Technology
Antsirabe, Madagascar
06.2001 - 08.2002
  • Boosted staff productivity by introducing new IT systems.
  • Streamlined IT processes to improve overall efficiency.
  • Optimized supply chain operations for enhanced customer satisfaction.
  • Conducted regular staff training sessions on new software tools, boosting proficiency levels.

Education

Bachelor of Science - Computer Science (IT)

Bharathiar University
Coimbatore
08.1998 - 04.2001

Skills

  • Cabin crew leadership
  • Flight safety and security procedures compliance
  • Customer service proficiency
  • Flight software proficiency
  • Disruptive passenger management
  • Personal grooming standards maintenance
  • Knowledge of aviation laws and navigation
  • Team Leadership
  • First Aid certification and medical emergency response
  • Effective communication and active listening

Languages

English
Fluent
Tamil
Fluent
Singhalese
Fluent
Hindi
Beginner

Affiliations

  • Cricket, Badminton and Aviation
  • Fitness & Well-being

Timeline

Flight purser

Emirates Airlines
04.2008 - Current

Cabin crew member

SriLankan Airlines
02.2006 - 03.2008

Network administrator and Team leader

Vodafone UK
09.2002 - 12.2005

Logistics and IT manager

Saber Technology
06.2001 - 08.2002

Bachelor of Science - Computer Science (IT)

Bharathiar University
08.1998 - 04.2001

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Pradeep Rajendra