ANAMIKA GUPTA
Dubai,UAE
Summary
Energetic and customer-focused hospitality professional with over 3 years of front office and reservation experience in leading hotel chains such as IHG and Wyndham. Skilled in guest relations, reservation systems (Opera PMS, Fidelio), and complaint resolution. Proven ability to enhance the guest experience, support team operations, and contribute to high occupancy levels.
Overview
4
4
years of professional experience
Work history
Reservation Agent
Media One Hotel
Dubai, United Arab Emirates
12.2025 - Current
- Handled incoming reservation requests through various channels, ensuring prompt responses.
- Provided accurate information regarding room types, rates, and hotel amenities.
- Created, modified, and cancelled reservations within property management system.
- Entered guest details and special requests accurately to ensure satisfaction.
- Upsold rooms and packages to enhance revenue generation.
Coordinated with front office and sales to guarantee availability for guests. - Maintained up-to-date knowledge of hotel policies and local attractions.
- Processed deposits and billing in accordance with hotel standards.
- Demonstrated strong communication skills when liaising between guests and hotel management.
Reservation Agent
Holiday Inn Express Dubai
Internet City, UAE
01.2024 - 12.2025
- Handle group and individual reservations with accuracy.
- Coordinate with sales team for seamless booking experiences.
- Provide front office support during peak hours.
- Maintain high guest satisfaction rating through timely responses.
- Offering best available rate based on guest needs and current promotion.
- Respond to booking inquiries via phone, email, WhatsApp, OTA (Online Travel Agencies), or website.
- Follow rate parity guidelines with OTAs.
- Sending booking confirmations and invoices.
- Worked closely with revenue and front office teams for accurate room inventory and overbooking management.
- Prepare daily reports: occupancy, forecast, pick-up reports.
Reservation Associate
Holiday Inn Agra MG Road
Agra, India
08.2023 - 12.2023
- Processed OTA and direct booking reservations.
- Maintained booking accuracy and communication with corporate clients.
- Supported sales and marketing campaigns with reservation data.
- Coordinate with Front Office and Housekeeping for VIPs or special room setups.
- Handle group booking requests and block rooms accordingly.
Front Office Associate
Hawthorn Suites by Wyndham Dwarka
Dwarka, India
05.2022 - 08.2023
- Greet and check in guests with a welcoming smile and friendly demeanor.
- Assist with incoming and outgoing mail correspondence.
- Monitor daily operations of the Front Desk including check-ins, check-outs and guest requests.
- Manage reservations and room availability.
- Organized lobby events and festival promotions with the front office team.
Education
B.A. - Hospitality Management
University of West London
B.Sc. - Hotel, Catering & Aviation Studies
MAKAUT
W.B.Advanced Program - International Hospitality Administration
IIHM
KolkataISC - Science
St. Michael’s School
DurgapurWBSCSE - undefined
MAMC Township Modern High School
DurgapurSkills
- Opera PMS, Fidelio, IDS
- Mail Management
- Microsoft Excel, PowerPoint
- Guest satisfaction & conflict resolution
- Communication Skills
- Certified in Art & Craft (Bharat Kala Kendra)
- Multi-Tasking
- Time Management
- Attention to Detail
- Coping With Constant Interruption
LANGUAGES
Hindi
English
HOBBIES
Reading, Badminton, Travelling, Shooting
HONOUR & AWARDS
STAR OF THE MONTH August 2025 Holiday Inn Express Dubai Internet City, STAR OF THE MONTH November 2024 Holiday Inn Express Dubai Internet City, STAR OF THE MONTH March - April 2023 Hawthorn Suites by Wyndham Dwarka, Gujarat, India
INDUSTRIAL TRAINING
- JW Marriott Hotel, Kolkata | Nov 2020 – Mar 2021 | All Operational Departments.
- Indismart Hotel, Kolkata | Nov – Dec 2019 | Housekeeping & F&B.
- Zone by The Park, Kolkata | Casual Training.