Ana Peachy Zamora

• On-board leader with the overall responsibility of safety, security, service delivery and customer experience across multiple cabins of over 300 customers.
• Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
• Conferred with multiple departments such as airport and ground staff, cargo logistics handling, catering, engineering and flight crew for operational requirements.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Delivered seamless experiences to customers in both economy and premium cabins through intuitive hospitality to influence and achieve target NPS scores.
• Drove high level of professionalism and service excellence, aligned with company's vision which resulted in achieving a 5 Star Airline and Best Leading Airline for consecutive years.
• Performance and Operational Reporting – Service Delivery efficiencies, Stock Control, Cost Control and Process Implementation to achieve KPI's.
• Delivered and achieved duty free sales targets onboard, being recognized as Top Seller in multiple occasions.
• Cultivated customer loyalty and contributed in promoting customers retention onboard.
• Evaluating and assessing Cabin Crew performance on operational flights.
• Used critical thinking to break down problems, evaluate solutions and make timely decisions.

• Overall, in charge in Economy Class on Wide Body aircrafts.

• Recognized high performers and supporting under-performers through constructive feedback and performance coaching.
• Followed company regulations and rules to promote safe environment for travelers and employees.
• Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

• Provided pro-active customer Heads-up on sales orders, on holds & releases to avert or if possible, eliminates customer dissatisfaction.
• Supported customer-planning function for Emerson & US Motors products, which includes phone, email and back office support.
• Monitored real-time customer inventory availability to stabilize inventory level across all plants/ branches.
• Provided reports and analysis for on-going and ad-hoc projects.
• Ensured comparative analysis on customer service agents utilization progress to which mainly consists of back office and phone support, on weekly/monthly basis.

• Reviewed and distributed production, work, and shipment schedules.
• Monitored daily start schedule to ensure adherence to installed production capacity per package and lead type.
• Conferred with managers, production supervisors, sales teams and engineering personnel to determine progress and completion lead time, inventory levels, production issues and achieve demanding targets.
• Created production schedules to forecast inventory for future supply and demand fluctuations and prevented material shortages and production downtime.
• Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
• Responsible for obtaining accurate reports of manufacturing indices such as Cycle Time, On-Time Delivery, Assembly Yield and cycle time attainment.
• Supervised a team of schedulers ensuring efficient and high performance to deliver an optimum day to day production demand.

• Ensured that management policies and procedures are adhered to and implemented in a manner, which will optimize productivity.
• Worked closely with the entire team for the needed streamlining on company's business procedure flow in line with the company's vision and mission and to deliver unparalleled support to customers.
• Provided support, conducted research, gathered information from multiple sources and presented results on the implementation of company's compliance to the ISO 9001 quality standards.