ANAS BALLOOR MUHAMMED
Dubai
Summary
Adept in customer service and visa application expertise, I elevated client satisfaction by resolving complex issues with empathy and efficiency. Leveraging problem-solving abilities and travel industry knowledge, I fostered strong client relationships and supported team success through collaborative efforts.
Overview
3
3
years of professional experience
Work History
Travel Consultant
Speed Wings Travels, LLC
2021.07 - 2022.08
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family, and business travelers.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
- Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
Customer Service Representative
Go Kite Travel and Tours LLC
2022.08 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted clients with complex visa requirements, providing detailed guidance on documentation and procedures.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
High School Diploma -
GHSS MOGRAL PUTHUR
KASARAGOD, KERALA, INDIA04.2013
No Degree - Humanities
GVHSS MOGRAL
KASARAGOD, KERALA. INDIA03.2016
Bachelor of Arts - British Literature
KANNUR UNIVERSITY
KANNUR, KERALA, INDIA04.2020
Skills
- Customer Service
- Problem-solving abilities
- Visa application expertise
- Travel industry expertise
- Computer Skills
- Team Collaboration
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Timeline
Customer Service Representative
Go Kite Travel and Tours LLC
2022.08 - Current
Travel Consultant
Speed Wings Travels, LLC
2021.07 - 2022.08
High School Diploma -
GHSS MOGRAL PUTHUR
No Degree - Humanities
GVHSS MOGRAL
Bachelor of Arts - British Literature
KANNUR UNIVERSITY
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