ANAS BALLOOR MUHAMMED
Dubai
Summary
Adept in customer service and visa application expertise, I elevated client satisfaction by resolving complex issues with empathy and efficiency. Leveraging problem-solving abilities and travel industry knowledge, I fostered strong client relationships and supported team success through collaborative efforts.
Overview
3
3
years of professional experience
Work History
Travel Consultant
Speed Wings Travels, LLC
07.2021 - 08.2022
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family, and business travelers.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
- Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
Customer Service Representative
Go Kite Travel and Tours LLC
08.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted clients with complex visa requirements, providing detailed guidance on documentation and procedures.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
High School Diploma -
GHSS MOGRAL PUTHUR
KASARAGOD, KERALA, INDIA04.2013
No Degree - Humanities
GVHSS MOGRAL
KASARAGOD, KERALA. INDIA03.2016
Bachelor of Arts - British Literature
KANNUR UNIVERSITY
KANNUR, KERALA, INDIA04.2020
Skills
- Customer Service
- Problem-solving abilities
- Visa application expertise
- Travel industry expertise
- Computer Skills
- Team Collaboration
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Timeline
Customer Service Representative
Go Kite Travel and Tours LLC
08.2022 - Current
Travel Consultant
Speed Wings Travels, LLC
07.2021 - 08.2022
High School Diploma -
GHSS MOGRAL PUTHUR
No Degree - Humanities
GVHSS MOGRAL
Bachelor of Arts - British Literature
KANNUR UNIVERSITY
Similar Profiles
ROHAN RANASINGHEROHAN RANASINGHE
Consultant at WINGS CLASSIC TOURS & TRAVELS LTD / WINGS TRAVELSConsultant at WINGS CLASSIC TOURS & TRAVELS LTD / WINGS TRAVELS
MUHAMMED SAFVAN VPMUHAMMED SAFVAN VP
Marketing Executive at SPEED WINGS COCHIN INTERNATIONAL AIRPORTMarketing Executive at SPEED WINGS COCHIN INTERNATIONAL AIRPORT
Alex BarkleyAlex Barkley
Owner at Speed addicts llcOwner at Speed addicts llc